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- Tasks: Provide 1st and 2nd line IT support for business systems and desktop environments.
- Company: Join Princes Group, a leading food and drink manufacturer with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, flexible holiday options, and a generous pension scheme.
- Why this job: Kickstart your career in IT while making a real impact in a dynamic environment.
- Qualifications: Customer service skills and a passion for problem-solving are essential.
- Other info: Flexible hybrid working and excellent learning opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description Purpose: To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota’d out of hours support for business critical systems. To liaise with all users of IT systems within the group and with third party service providers. Internal contacts will include members of the organisation at all levels, given the support element of the role.
- Support of Desktop Environment:
- Adherence to the documented Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress.
- Desktop hardware and software support, upgrades and installations.
- Management of facilities for new starters and leavers.
- Co‑coordinate activities with the support functions and key users at other Princes sites.
- Accurately perform the daily, weekly and monthly key system checks.
- Daily monitoring of various systems and issues highlighted to the relevant teams.
- Ensure all related documentation is kept up to date to enable support of systems by other members of the team.
- Adherence to Princes Internal IT Controls.
- Support of Business Systems:
- 1st line support of Operational business systems used within our manufacturing and distribution sites.
- 1st and up to 2nd line support of Commercial business systems used within all sites.
- Liaise with Business Analysts and third‑party software and support providers to coordinate live systems application support.
- Provide a rota’d out of hours support service to business critical application users.
- Infrastructure Support:
- First line support of the Azure Virtual Desktop environment.
- Support and administration of Entra.
- Support and administration of Remote Access solutions.
- Support and administration of email and web filtering solutions.
Technical Requirements:
- Windows 11 / Server 2022.
- Entra administration.
- Azure Virtual Desktop environment (or equivalent virtual desktop experience).
- Intune administration.
- Microsoft 365.
- Internet and basic network principles.
- Basic understanding of SAP ERP.
- ITIL foundation principles.
- Understanding of security principles.
- Full UK Driving License - Travel to Princes sites will be required as part of this role.
Skills:
- Exceptional Customer Service skills.
- Excellent problem solving skills.
- Team player who is self‑motivated.
- Excellent attention to detail and accuracy.
- Strong organisational skills with a logical, methodical and structured approach.
- Flexible and adaptable.
Benefits:
- 25 Days Annual Leave plus Birthday off.
- 14.5% Pension – 5% employee opt‑in / 9.5% employer.
- Flexible Holiday Option – Buy 5 Additional Days.
- Enhanced Family Friendly & Carers Policies.
- Critical Illness Cover.
- Learning & Development Opportunities.
Business System Support Analyst in Liverpool employer: Princes Group
Contact Detail:
Princes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Princes Group on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Windows 11, Azure Virtual Desktop, and any relevant software. We love seeing candidates who can demonstrate their technical know-how in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Princes team.
We think you need these skills to ace Business System Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business System Support Analyst role. Highlight relevant experience, especially in IT support and customer service, and don’t forget to mention any specific skills like Azure or Microsoft 365 that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Princes and how your skills can contribute to the team. Keep it concise but engaging – we want to see your personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide exceptional customer service, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Princes Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Azure Virtual Desktop, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your technical competence and readiness for the job.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your exceptional customer service skills. Think about times when you resolved issues for users or went above and beyond to help someone out—these stories will resonate well with the interviewers.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical scenarios during the interview. Practice articulating your thought process when faced with a technical problem. This will showcase your analytical skills and ability to think on your feet, which are crucial for a Business System Support Analyst.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL foundation principles is key for this role. Brush up on these concepts and be ready to discuss how they apply to incident management and support processes. This will demonstrate your commitment to best practices in IT service management.
