Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for desktop and business systems.
- Company: Join Princes Group, a leading FMCG company with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, flexible holiday options, and learning opportunities.
- Why this job: Be the first point of contact for tech support and make a real difference.
- Qualifications: Experience in a Service Desk environment and a full UK driving licence required.
- Other info: Dynamic team with excellent career growth and training provided.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the 1st/2nd Line Support Engineer role at Princes Group in Liverpool. This is an exciting opportunity to join one of the UK's leading FMCG businesses at a point of growth.
Purpose: To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota’d out of hours support for business-critical systems.
Key Responsibilities:
- Support of Desktop Environment: Effective management of all user-based IT equipment, including home users and third parties accessing IT systems remotely.
- Adherence to the documented Incident Management policy – monitoring of incoming support requests, accurate call logging and timely closure of calls.
- Desktop hardware and software support, upgrades and installations.
- Management of facilities for new starters and leavers.
- Accurate performance of daily, weekly and monthly key system checks.
- Daily monitoring of various systems and issues highlighted to the relevant teams.
- Ensure all related documentation is kept up to date.
- Support of Business Systems: 1st line support of Operational business systems used within our manufacturing and distribution sites.
- Infrastructure Support: First point of contact for server and communications-related problems.
Role Requirements:
- A Full UK Driving Licence is required for this position due to visits to the UK sites a few times a year.
- Experience of working within a Service Desk environment providing 1st/2nd Line IT Support.
- Experience with cloud systems, ideally Azure and SAP.
- Specific skills are less important than a technical aptitude as appropriate training will be provided.
Skills:
- Exceptional Customer Service skills
- Excellent problem-solving skills
- Team player who is self-motivated
- Excellent attention to detail and accuracy
- Strong organisational skills with a logical, methodical and structured approach
- Flexible and adaptable
Apply today to be considered for this fantastic opportunity!
1st/2nd Line Support Engineer in Liverpool employer: Princes Group
Contact Detail:
Princes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Princes Group and understand their values and products. Tailor your answers to show how your skills align with their needs, especially in IT support.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Get comfortable talking about your experience with 1st/2nd line support and any relevant tech skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Princes Group. Plus, it shows you’re serious about the role!
We think you need these skills to ace 1st/2nd Line Support Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st/2nd Line Support Engineer role. Highlight relevant experience, especially in IT support and any specific technologies mentioned in the job description, like Azure or SAP.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Princes Group and how your skills align with their needs. Keep it concise but impactful!
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, make sure to showcase your exceptional customer service skills in your application. Share examples of how you've helped users in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at Princes Group
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Azure, SAP, and Microsoft 365. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Customer Service is Key
As a 1st/2nd Line Support Engineer, exceptional customer service skills are crucial. Prepare examples of how you've successfully resolved user issues in the past, highlighting your communication skills and ability to keep users informed throughout the process.
✨Practice Problem-Solving
Expect some scenario-based questions during the interview. Think about common IT issues you’ve encountered and how you resolved them. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Team Spirit
This role requires collaboration with various teams. Be ready to discuss how you work within a team, share your experiences of coordinating with others, and demonstrate your flexibility and adaptability in different situations.
