ITSM Sales Executive in Reading

We are recruiting on behalf of an established IT Service Management solutions provider seeking an experienced Sales Executive to win new business and grow existing customer accounts.

With an equal focus on new business development and account management, this role suits a commercially focused sales professional who enjoys building relationships, understanding client challenges and turning opportunities into long-term partnerships.

The role

You will own the sales cycle from initial engagement through to close and handover, building your own pipeline while developing an existing customer portfolio. Working closely with internal delivery teams, you will help clients improve their IT service operations and identify opportunities for further growth.

Key responsibilities

• Win new clients through outbound prospecting, targeted campaigns, networking and partner engagement.
• Identify and engage decision-makers across IT, Operations and Service Management, including senior and C-level stakeholders.
• Build and manage a qualified sales pipeline, taking ownership of opportunities through to close.
• Grow existing accounts through upselling, cross-selling and relationship development.
• Act as a trusted advisor, aligning ITSM solutions with clients’ business needs and service improvement priorities.
• Conduct regular account reviews and collaborate with delivery teams to support successful client outcomes.
• Forecast performance against sales targets, provide monthly progress reports and maintain accurate CRM records.
• Use market and competitor insights to strengthen sales conversations and communicate the value of the organisation’s solutions.

What we’re looking for

• At least three years’ successful B2B sales experience, with a proven track record in ITSM solution sales.
• Demonstrable success in both new client acquisition and existing account growth.
• Strong commercial judgement, negotiation and relationship management skills.
• Confidence and credibility when engaging senior stakeholders, including C-level executives.
• Knowledge of ITSM frameworks such as ITIL or SIAM.
• A proactive, self-motivated approach, with clear ownership of targets and results.
• A degree, ideally in business or management, or equivalent relevant experience.

Why apply?

This is an opportunity to make a direct impact within an established ITSM business, combining the challenge of winning new clients with the scope to develop lasting customer relationships.

If you bring ITSM sales expertise and a track record of delivering growth, we would welcome your application.