At a Glance
- Tasks: Lead a vibrant retail store, inspire volunteers, and drive sales for a meaningful cause.
- Company: Join The Prince & Princess of Wales Hospice, a compassionate charity in Glasgow.
- Benefits: Make a difference while gaining valuable retail experience and community impact.
- Other info: Flexible hours, inclusive environment, and opportunities for personal growth.
- Why this job: Be part of a team that supports vital hospice care through every sale.
- Qualifications: Experience in retail management and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
The Prince & Princess of Wales Hospice is a well-established charity located within Bellahouston Park, Glasgow. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers.
Are you an experienced retail professional with a passion for delivering excellent customer service and making a difference in your local community? The Prince & Princess of Wales Hospice is seeking an enthusiastic and driven Shop Supervisor to help lead our exciting new retail store in the heart of Glasgow City Centre. This is more than just a retail role. It's an opportunity to inspire volunteers, delight customers, and drive sales that directly support outstanding hospice care for local patients and their families. Every donation, every sale, and every customer interaction helps fund vital services across our communities. If you're ambitious, people-focused, and excited by the challenge of building a successful new store from the ground up, we'd love to hear from you.
About the Role
As Shop Manager, you will be responsible for the day-to-day running of the shop, maximising sales and profitability, and ensuring an excellent experience for customers and donors alike. You will lead and support a dedicated team of volunteers, helping to create a welcoming and successful retail environment.
- Driving sales and achieving agreed income targets
- Managing stock, merchandising and shop presentation
- Delivering exceptional customer service
- Managing cash handling and banking procedures
- Ensuring compliance with health and safety and retail procedures
- Promoting the Hospice within the local community
About You
We are looking for someone who has:
- Experience managing or supervising a team
- Strong communication and organisational abilities
- A positive, flexible and proactive approach
- The ability to motivate and support volunteers
Experience in charity retail would be advantageous but is not essential.
Why Join Us?
Working with The Prince & Princess of Wales Hospice means becoming part of a compassionate organisation dedicated to providing specialist palliative care and support to patients and families. Every sale made in our shops helps fund our vital services. If you are passionate about retail, people, and making a real difference, we'd love to hear from you.
The Hospice is an Equal Opportunities employer and we make appointments on merit. We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities. Our premises have wheelchair access and are a smoke-free zone. This position is subject to a Disclosure Scotland check.
Shop Manager (Sauchiehall Street) employer: Prince & Princess of Wales Hospice
The Prince & Princess of Wales Hospice offers a unique opportunity to work in a compassionate and supportive environment, where you can make a meaningful impact on the lives of patients and their families. As a Café Manager, you'll be part of a dedicated team that values outstanding service and community engagement, with opportunities for personal and professional growth. Located in Glasgow, this role not only allows you to lead a warm and welcoming café but also to contribute to vital fundraising efforts that enhance patient care.
Contact Details:
Prince & Princess of Wales Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Sauchiehall Street)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Prince & Princess of Wales Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Prince & Princess of Wales Hospice!
We think you need these skills to ace Shop Manager (Sauchiehall Street)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Prince & Princess of Wales Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Prince & Princess of Wales Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Prince & Princess of Wales Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Prince & Princess of Wales Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
