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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for hospice visitors.
- Company: Join The Prince & Princess of Wales Hospice, a caring charity in Glasgow.
- Benefits: Attractive terms, comprehensive training, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience in healthcare, excellent IT skills, and a friendly telephone manner.
- Other info: Flexible hours with opportunities for personal growth in a compassionate setting.
The predicted salary is between 1300 - 1600 £ per month.
Posted Wednesday 7th January 2026
Apply by Thursday 22nd January 2026
Hours: 25 hours per week (11am to 4pm) Monday to Friday
Who are we? We’re The Prince & Princess of Wales Hospice. We’re a well-established charity located at 20 Dumbreck Road, Bellahouston Park, Glasgow G41 5BW. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers. At our hospice, patients are at the heart of everything we do.
As a vital member of our reception team, you will ensure a professional and patient-focused experience for all patients and families upon arrival.
Key Responsibilities:- Deliver exceptional customer service to create a warm and welcoming atmosphere for all hospice visitors through an efficient reception service.
- Serve as a hospitality role model within the hospice, working with the support services team to maintain a strong, positive public image.
- Coordinate with the manager regarding the reception shop.
We are looking for a highly skilled, motivated, and organized individual. Ideally, you will have previous experience in a medical or healthcare setting, handling confidential information. Excellent IT skills, a confident telephone manner, and the ability to manage a varied workload are essential.
This exciting opportunity to join a forward-thinking, innovative charity offers attractive terms and conditions along with a comprehensive training and education programme.
Please note, we do not hold a Sponsorship Licence and are therefore unable to accept applications from candidates who do not have the right to work in the UK.
Fill in the application form online or to request an application pack please contact our HR department on 0141 429 9886 or by email to jobs@ppwh.org.uk
The Hospice is an Equal Opportunities employer and we make appointments on merit. We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities. Our premises have wheelchair access and are a smoke-free zone. This position is subject to a Disclosure Scotland check.
Reception & Hospitality Assistant (8 month fixed term) in Glasgow employer: Prince & Princess of Wales Hospice
Contact Detail:
Prince & Princess of Wales Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Hospitality Assistant (8 month fixed term) in Glasgow
✨Tip Number 1
Get to know the organisation! Research The Prince & Princess of Wales Hospice and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere, think of examples from your past experiences where you’ve gone above and beyond for someone. We want to see that you can deliver exceptional service!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and maybe even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the hospice.
We think you need these skills to ace Reception & Hospitality Assistant (8 month fixed term) in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining our team at The Prince & Princess of Wales Hospice and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Reception & Hospitality Assistant role. Highlight any relevant experience in customer service or healthcare settings, and don’t forget to mention your IT skills and ability to handle confidential information!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus for this position!
How to prepare for a job interview at Prince & Princess of Wales Hospice
✨Know the Organisation
Before your interview, take some time to research The Prince & Princess of Wales Hospice. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Hospitality Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or patients. Highlighting these moments will demonstrate your ability to create a warm and welcoming atmosphere.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations at the hospice. Think about potential challenges you might face in a reception role and prepare thoughtful responses that reflect your problem-solving skills and empathy.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is crucial in a healthcare setting.