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- Tasks: Be the first point of contact for customer enquiries and resolve issues efficiently.
- Company: Join a growing team in a dynamic environment with exciting opportunities.
- Benefits: Competitive salary, full training, and potential career progression to account management.
- Why this job: Make a real difference by helping customers and solving their problems every day.
- Qualifications: Experience in customer service, strong IT skills, and excellent communication abilities.
- Other info: Supportive culture focused on diversity and inclusion with great career growth potential.
The predicted salary is between 26000 - 33500 £ per year.
Our client has recently won a large new contract, and off the back of this they are looking to expand their team to manage the new volumes of work expected to come in. As a Customer Support Advisor, you will act as the first point of contact for customer enquiries, managing a varied caseload and delivering clear, professional support. You will resolve issues independently and escalate more complex or technical matters through established procedures. This position is well suited to someone who thrives in a structured environment, communicates confidently, and enjoys problem-solving.
The client is offering a fantastic salary for this role, and they have given some clarification on roughly how that works. This role is initially starting as a Customer Services level role, but they have advised if they find really bright dynamic individuals, this role has the great potential to evolve into a form of account management, and they will provide full training to help with this transition. When considering the salary, they are possibly only going to consider the higher level of salary if they feel you have that Account Management experience. Otherwise, if your experience is more general Customer Services it is likely to be around £26k – £30k (and if you show you can comfortably grow into the Account Manager level this can be quickly reviewed).
Key Responsibilities
- Serve as the first point of contact for customer enquiries via phone and email.
- Acknowledge all customer queries and complaints within 3 working days.
- Resolve issues within 5 working days wherever possible or escalate appropriately.
- Manage enquiries relating to: Orders, delivery status, quantities, and returns; Quality or damage concerns; Invoicing or account-related queries; Customer access to systems and ordering platforms.
- Provide basic guidance and training to customers unfamiliar with systems or processes.
- Assess and resolve issues accurately and efficiently.
- Escalate complex, technical, or system-related matters through agreed channels.
- Monitor escalated cases and keep customers updated on progress.
- Handle complaints professionally, demonstrating empathy and attention to detail.
Systems, Data & Reporting
- Log all customer interactions and actions accurately within internal systems.
- Maintain clear, auditable records aligned with service KPIs.
- Use Excel and other Microsoft tools to support reporting, tracking, and issue management.
- Work closely with internal teams and external partners to support issue resolution.
- Share recurring issues and customer feedback to support ongoing service and process improvements.
Key Performance Indicators (KPIs)
- Customer queries acknowledged within 3 working days.
- Customer issues resolved within 5 working days.
- Accuracy and completeness of system records.
- Professionalism and consistency of customer interactions.
To be considered for this role we are looking for the following…
- Proven experience in a customer service or customer support role (minimum 2 years preferred).
- Confidence handling a wide range of customer queries.
- Strong IT skills, including proficiency in Microsoft Office (Excel essential).
- Excellent written and verbal communication skills.
- Ability to manage multiple cases and prioritise effectively.
- Strong judgement when resolving issues or escalating appropriately.
- Experience working to KPIs or service-level agreements.
- Familiarity with CRM or case management systems.
- Experience supporting customers with system access, reporting, or technical queries.
- Background in manufacturing, production, logistics, or regulated environments.
The application process
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
Customer Services Advisor in Wolverhampton employer: Prince Personnel
Contact Detail:
Prince Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Services Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your customer service skills and how you handle queries. A confident, clear communication style can really set you apart.
✨Tip Number 3
Don’t shy away from follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Services Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience in customer support and any specific skills that match the job description, like handling queries or using Microsoft Excel.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and professional language in your application to reflect how you would communicate with customers.
Highlight Problem-Solving Abilities: The job requires someone who enjoys problem-solving, so be sure to include examples of how you've successfully resolved customer issues in the past. This will show us that you can handle the varied caseload effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Prince Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Advisor role. Familiarise yourself with the key responsibilities and KPIs mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving customer issues, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to assess situations and escalate when necessary, demonstrating your judgement and problem-solving skills.
✨Brush Up on Your IT Skills
As proficiency in Microsoft Office, especially Excel, is essential, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, particularly in managing data or reporting, as this will show you can hit the ground running.
✨Practice Your Communication Style
Effective communication is key in customer service. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle various customer scenarios to demonstrate your professionalism and empathy.
