Customer Service Supervisor in Telford

Customer Service Supervisor Telford Permanent £27,000 - £30,000 Depending on experience Monday-to-Friday 8am – 4pm or 9am – 5pm We are recruiting for a Customer Service Supervisor to join a growing business and play a key role in supporting the daily operation of a busy customer service department. This is an excellent opportunity for an experienced customer service professional who is ready to take the next step into a supervisory role or further develop their existing leadership experience. Working closely with the Operations Manager, you will provide day-to-day guidance and support to the Customer Service team, act as an escalation point for complex customer enquiries, and help ensure a consistently high standard of service is delivered across all customer interactions. Responsibilities and duties will include, but not limited to : Team Leadership & Support Provide daily supervision, guidance, and support to the Customer Service team. Act as the first point of contact for team members requiring assistance with customer queries, complaints, or processes. Take ownership of escalated customer issues and support fair, effective resolutions. Monitor team performance and identify training and development opportunities. Coach and mentor team members to improve confidence, knowledge, and service delivery. Ensure key business updates and process changes are communicated clearly. Lead by example, promoting a positive and customer-focused team culture. Customer Service Respond to customer enquiries via phone, email, CRM systems, and social media. Handle complex or sensitive customer complaints professionally and efficiently. Provide accurate product and service information. Deliver tailored solutions that meet individual customer needs. Maintain accurate customer records and interaction histories within CRM systems. Operational Support