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- Tasks: Be the friendly voice for customers, helping them with queries and orders.
- Company: Join a well-established team in Telford with a supportive culture.
- Benefits: Starting salary of £23,950, rising after probation, plus full training.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Monday to Friday hours with opportunities for growth and development.
The predicted salary is between 23950 - 24700 £ per year.
We’re currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, you’ll be the first point of contact for customers; whether it’s over the phone or via email/chat. You’ll play a key role in delivering a positive customer experience and making sure every interaction is helpful, efficient, and friendly. Full training and support will be provided. We just need a genuinely passionate customer services champion that is chatty and takes pride in their work.
Key Responsibilities- Responding to incoming customer enquiries via telephone, email, and webchat in a professional and approachable manner
- Processing customer orders quickly and accurately, ensuring a smooth and stress-free experience
- Advising customers on the company’s wide range of products and services, helping them find the right solutions
- Investigating and resolving customer queries or complaints with empathy and a focus on first-time resolution
- Taking payments from customers over the telephone and ensuring all data protection rules around card payments are strictly adhered to
- Updating customer records and managing order-related information using internal systems
- Supporting wider team operations such as website updates, stock queries, and service improvements
- Collaborating with colleagues to ensure service levels and response times are consistently met
- Providing feedback from customers to help improve products and the overall customer journey
- Taking a genuine interest in customers and building rapport to encourage future loyal returning customers
- Excellent verbal and written communication skills
- A friendly, empathetic, and customer-focused attitude
- Good attention to detail and the ability to multitask
- Confidence in using basic IT systems and a willingness to learn new tools
- A proactive and positive approach to problem-solving
- Previous experience with live chat or customer communication platforms (desirable, but not essential)
- Full training provided
- Friendly and supportive team environment
- Monday to Friday schedule – no evenings or weekends
- Opportunities for growth and development within the business
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours.
Customer Service Advisor in Telford employer: Prince Personnel
Contact Detail:
Prince Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Telford
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound friendly and approachable. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your proactive attitude and ability to handle customer complaints with empathy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Telford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Service Advisor. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Avoid jargon and keep your sentences short and sweet. This makes it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Prince Personnel
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or a tricky order issue. Practising these responses can help you feel more confident during the interview.
✨Show Your Personality
This role requires a friendly and chatty attitude, so let your personality shine through! Be warm and approachable in your responses, and don’t hesitate to share examples that highlight your passion for customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
