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- Tasks: Manage client relationships and ensure their success with our platform.
- Company: Join a forward-thinking organisation focused on client experience.
- Benefits: Competitive salary, uncapped OTE, and optional early finishes on Fridays.
- Why this job: Shape a new role and make a real impact in a supportive environment.
- Qualifications: Sales or account management experience and strong communication skills.
- Other info: Opportunity for career growth and continuous improvement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Pay: £30,000 + uncapped OTE. Hours: Monday–Friday, 37.5 hours a week (optional early finish on Fridays). Location: Telford.
We’re recruiting for a newly created Client Account Manager role to support the growth of the business by managing the relationships with key business clients. This is a fantastic opportunity to join a forward‑thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long‑term success.
In this role, you’ll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from post‑sale onboarding through to long‑term relationship development. You’ll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement.
Key Responsibilities- Client Onboarding & Implementation
- Lead the end‑to‑end onboarding process for new clients, ensuring a smooth and professional handover from the Sales team.
- Coordinate implementation timelines, system setup, and user access in collaboration with internal teams.
- Deliver tailored onboarding sessions and product walkthroughs to ensure clients are confident using the platform.
- Capture client goals and success criteria to shape a personalised implementation plan.
- Account Management & Relationship Building
- Serve as the primary point of contact for your assigned accounts, building strong, trusted relationships with key stakeholders.
- Conduct regular check‑ins and strategic reviews to assess satisfaction, gather feedback, and identify evolving needs.
- Act as a client advocate internally, ensuring their voice is heard across product, support, and development teams.
- Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools.
- Customer Success & Retention
- Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers.
- Provide ongoing support and guidance to help clients maximise the value of the platform and learning content.
- Collaborate with the Learning Development team to align bespoke content with client objectives.
- Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience.
- Growth & Upselling
- Identify opportunities for account expansion through consultative conversations and data‑driven insights.
- Promote additional features, services, or content that align with client goals and add measurable value.
- Work closely with the management team to develop growth strategies and revenue forecasts.
- Contribute to the development of case studies and success stories to support marketing and sales efforts.
- Internal Collaboration & Continuous Improvement
- Share client insights and feedback to inform product development and service enhancements.
- Participate in internal planning sessions, masterclasses, and team development activities.
- Support the creation of SOPs, onboarding materials, and client success documentation.
- Stay up to date with industry trends, platform updates, and best practices in account management.
- Previous sales or account management experience.
- Customer‑centric communicator with a consultative, solutions‑focused approach.
- Organised and proactive project manager who thrives in a fast‑paced environment.
- Commercially astute with a strong understanding of value delivery and client ROI.
- Tech‑savvy and confident navigating SaaS platforms and CRM tools (e.g., HubSpot).
- Self‑starter with a growth mindset and a passion for continuous improvement.
This is a unique opportunity to shape a new role, make a real impact, and grow your career in a supportive and forward‑thinking environment. If you’re passionate about building meaningful client relationships and driving long‑term success, we’d love to hear from you.
Application Process
Our mission is to support our clients in creating an equal, diverse, and inclusive workforce. We are committed to providing a barrier‑free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please let us know as early as possible. We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time, your details will not be retained. If you are not successful on this occasion, please continue to respond to future roles we advertise. We wish you continued success with your search for employment.
Client Account Manager in Telford employer: Prince Personnel
Contact Detail:
Prince Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Account Manager role, and who knows? They might just have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and think about how you can add value. When you walk in, you'll not only impress them with your knowledge but also show that you're genuinely interested in helping their business grow.
✨Tip Number 3
Practice your pitch! You need to be able to communicate your experience and how it aligns with the role. Think about your past successes in account management and be ready to share specific examples that highlight your skills in building relationships and driving client success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to engage with us directly. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Client Account Manager in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management and client relationships. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: As a Client Account Manager, communication is key! Use your application to demonstrate your ability to engage with clients and stakeholders. Share examples of how you've built strong relationships in the past.
Highlight Your Tech Savviness: Since we’re all about using tech to enhance client experiences, mention any experience you have with SaaS platforms or CRM tools like HubSpot. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Prince Personnel
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver value as a Client Account Manager.
✨Showcase Your Communication Skills
As a Client Account Manager, effective communication is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on your consultative approach and ability to advocate for clients internally.
✨Demonstrate Your Tech Savvy
Familiarise yourself with SaaS platforms and CRM tools like HubSpot. Be ready to discuss how you’ve used technology to enhance client experiences or streamline processes in previous roles.
✨Prepare for Growth Conversations
Think about how you can identify opportunities for account expansion. Prepare to discuss strategies you've used to upsell or cross-sell services, and how you measure success in terms of client ROI.
