Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Customer Services Administrator
Shrewsbury
£25,385
Permanent
Monday to Friday 9am 5.30pm
We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury. In this role, you will be the first point of contact for customers calling into the business. The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails. For more complex issues, to direct calls or emails to the appropriate person.
Your responsibilities will be:
- Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office.These must be mutually agreed between the Administrator and the Team Leader.
- To use mail merges to deliver general correspondence to clients and leaseholders.
- To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.
- To process, scan, photocopy and file documents as required.
- To assist in uploading documentation to the various internal systems.
- To maintain and update the diary of appointments for the Department Manager or Branch Manager and team managers, inspection checklists, notes of client meetings.
- Under the direction of the individual Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
- To liaise with other departments to obtain or provide information relating to the portfolio.
- To attend internal meetings as required. xgikmsk
- To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager.
- To be courteous and professional in all dealing with clients, custome Please click on the apply button to read the full job description
Customer Services Administrator in Sutton employer: Prince Personnel
Join a dynamic and forward-thinking manufacturing company in Telford, where your expertise as a Production Manager will be valued and rewarded. With a strong emphasis on employee development, you will have access to continuous training opportunities and a supportive work culture that encourages innovation and collaboration. Enjoy a competitive salary and the chance to make a significant impact in a fast-paced environment, all while being part of a team that prioritises operational excellence and safety.
