Customer Service Assistant
Newport, Shropshire
Permanent
Monday to Friday, 7am 4pm
£28,500
Our client is a well-established and growing business with a strong reputation within its sector. With a large operational workforce and a customer-focused approach, they pride themselves on delivering a high-quality service and building long-term relationships with customers. The business offers a supportive team environment where excellent communication, collaboration and customer service are at the heart of everything they do.
Key Duties & Responsibilities:
Acting as a first point of contact for customers via telephone and email.
Handling inbound and outbound customer communications in a professional and timely manner.
Providing customers with updates on deliveries, lead times and available service options.
Resolving customer queries and issues, ensuring a positive outcome and high levels of satisfaction.
Liaising with operational teams to ensure the smooth delivery of services.
Coordinating communication between customers and internal departments.
Updating internal systems and databases with accurate and relevant information.
Monitoring recurring customer issues and escalating concerns where appropriate.
Producing and maintaining KPI information and service-related reports.
Contributing to a collaborative team environment focused on delivering excellent customer service.
Skills & Experience:
We're looking for a confident and customer-focused individual with previous customer service or administrative experience. You will be an excellent communicator, comfortable building relationships over the phone and via email, and able to manage a varied workload in a fast-paced environment. Strong organisational skills, attention to detail and good IT skills are essential, along with a proactive approach and a genuine commitment to delivering outstanding customer service.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the...
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