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- Tasks: Support global customers by managing schedules and processing inquiries.
- Company: Join a leading international business based in Telford.
- Benefits: Enjoy a competitive salary and a Monday to Friday work schedule.
- Why this job: Be part of a dynamic team that values customer satisfaction and efficiency.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is a permanent position with opportunities for growth.
The predicted salary is between 25000 - 28000 £ per year.
Customer Support Administrator Telford Permanent Circa £25,000 – £28,000 per annum depending on experience. Monday to Friday 8:45am 5pm Prince are working with a prominent international business that is based in Telford who is looking for a customer support administrator to join them on a permanent basis. The Administrator will be responsible for providing a professional and proficient service to their global customer base by supporting with the effective scheduling of engineer & installers diaries, and all associated tasks to ensure work is completed as arranged. Duties will involve: Customer Support department interface for customer enquiries. Maintain accurate and up to date paper and computerised customer files. Processing of all customer enquiries, including generating quotations, processing orders and dispatch of goods. Generating and issuing recommended system spares quotations. Assist in the provision of performance accounting reports for quotations, orders, services. Assist in arranging all scheduled and non-scheduled service visits and installations worldwide. Assist in scheduling internal resources, including customer support, engineering and manufacturing….
Customer Support Administrator employer: Prince Personnel
Contact Detail:
Prince Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with customer support software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s global customer base and understand their needs. Showing that you have insight into their operations and challenges will highlight your commitment and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer inquiries or scheduling tasks in previous roles. This will help you illustrate your problem-solving skills and ability to handle multiple responsibilities.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasize any previous roles where you managed customer inquiries, processed orders, or maintained records.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as scheduling, communication, and attention to detail.
Showcase Relevant Skills: Highlight skills that are crucial for the Customer Support Administrator position, such as proficiency in computer systems, ability to handle multiple tasks, and experience in generating reports or quotations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Prince Personnel
✨Know the Company
Before your interview, take some time to research the company. Understand their services, values, and customer base. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in customer support or administration. Share specific examples of how you've handled customer inquiries, processed orders, or managed schedules effectively.
✨Demonstrate Communication Skills
As a Customer Support Administrator, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be ready to showcase how you can handle customer interactions professionally.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, company culture, or specific responsibilities of the role. This shows your enthusiasm and helps you assess if it's the right fit for you.
