Customer Service Supervisor
Do you have the right skills and experience for this role Read on to find out, and make your application.
Telford
Permanent
£27,000 - £30,000 Depending on experience
Monday-to-Friday 8am – 4pm or 9am – 5pm
We are recruiting for a Customer Service Supervisor to join a growing business and play a key role in supporting the daily operation of a busy customer service department. This is an excellent opportunity for an experienced customer service professional who is ready to take the next step into a supervisory role or further develop their existing leadership experience.
Working closely with the Operations Manager, you will provide day-to-day guidance and support to the Customer Service team, act as an escalation point for complex customer enquiries, and help ensure a consistently high standard of service is delivered across all customer interactions.
Responsibilities and duties will include, but not limited to:
Team Leadership & Support
- Provide daily supervision, guidance, and support to the Customer Service team.
- Act as the first point of contact for team members requiring assistance with customer queries, complaints, or processes.
- Take ownership of escalated customer issues and support fair, effective resolutions.
- Monitor team performance and identify training and development opportunities.
- Coach and mentor team members to improve confidence, knowledge, and service delivery.
- Ensure key business updates and process changes are communicated clearly.
- Lead by example, promoting a positive and customer-focused team culture.
Customer Service
- Respond to customer enquiries via phone, email, CRM systems, and social media.
- Handle complex or sensitive customer complaints professionally and efficiently.
- Provide accurate product and service information.
- Deliver tailored solutions that meet individual customer needs.
- Maintain accurate customer records and interaction histories within CRM systems.
Operational Support
- Assist with the day-to-day running of the department.
- Help prioritise workloads to ensure service levels and response times are maintained.
- Monitor quality standards and provide constructive feedback to team members.
- Analyse customer service trends and contribute to reporting activities.
- Identify opportunities to improve processes and enhance the customer experience. xsabvtc
- Collaborate with other departments to resolve customer issues effectively.
Customer Service Supervisor employer: Prince Personnel
Join a dynamic and forward-thinking manufacturing company in Telford, where your expertise as a Production Manager will be valued and rewarded. With a strong emphasis on employee development, you will have access to continuous training opportunities and a supportive work culture that encourages innovation and collaboration. Enjoy a competitive salary and the chance to make a significant impact in a fast-paced environment, all while being part of a team that prioritises operational excellence and safety.
