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- Tasks: Be the first point of contact for customer enquiries and resolve issues efficiently.
- Company: Join a growing team at a dynamic company in Wolverhampton.
- Benefits: Competitive salary, potential for career growth, and full training provided.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Great opportunity for career progression into account management.
The predicted salary is between 26000 - 33500 £ per year.
Permanent Location: Wolverhampton
Salary: £26,000 - £33,500
Working hours: 8.30am - 5.30pm (40 hours per week, 1-hour unpaid lunch break)
Our client has recently won a large new contract and is looking to expand their team to manage the new volumes of work expected to come in. As a Customer Support Advisor, you will act as the first point of contact for customer enquiries, managing a varied caseload and delivering clear, professional support. You will resolve issues independently and escalate more complex or technical matters through established procedures.
This position is well suited to someone who thrives in a structured environment, communicates confidently, and enjoys problem-solving. The client is offering a fantastic salary for this role, with potential for growth into account management, provided full training will be given.
Key Responsibilities- Customer Support & Issue Resolution
- Serve as the first point of contact for customer enquiries via phone and email.
- Acknowledge all customer queries and complaints within 3 working days.
- Resolve issues within 5 working days wherever possible or escalate appropriately.
- Manage enquiries relating to orders, delivery status, quantities, returns, quality or damage concerns, invoicing or account-related queries, and customer access to systems and ordering platforms.
- Provide basic guidance and training to customers unfamiliar with systems or processes.
- Assess and resolve issues accurately and efficiently.
- Escalate complex, technical, or system-related matters through agreed channels.
- Monitor escalated cases and keep customers updated on progress.
- Handle complaints professionally, demonstrating empathy and attention to detail.
- Log all customer interactions and actions accurately within internal systems.
- Maintain clear, auditable records aligned with service KPIs.
- Use Excel and other Microsoft tools to support reporting, tracking, and issue management.
- Work closely with internal teams and external partners to support issue resolution.
- Share recurring issues and customer feedback to support ongoing service and process improvements.
- Customer queries acknowledged within 3 working days
- Customer issues resolved within 5 working days
- Accuracy and completeness of system records
- Professionalism and consistency of customer interactions
- Proven experience in a customer service or customer support role (minimum 2 years preferred).
- Confidence handling a wide range of customer queries.
- Strong IT skills, including proficiency in Microsoft Office (Excel essential).
- Excellent written and verbal communication skills.
- Ability to manage multiple cases and prioritise effectively.
- Strong judgement when resolving issues or escalating appropriately.
- Experience working to KPIs or service-level agreements.
- Familiarity with CRM or case management systems.
- Experience supporting customers with system access, reporting, or technical queries.
- Background in manufacturing, production, logistics, or regulated environments.
The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we are able to progress with your application within 72 working hours. If you do not hear from us within this time, your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us: Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract, you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around, we are an independent agency working hard for you.
Reference: DE26837
Customer Services Advisor in Wolverhampton employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Wolverhampton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle different types of customer queries or complaints. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved issues in the past. Highlighting your ability to think on your feet can really set you apart from other candidates.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Advisor in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service background and problem-solving abilities.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements and how they relate to the responsibilities listed in the job description. Mention any experience with KPIs or CRM systems, as this will show you understand the expectations of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive and keen on joining our team!
How to prepare for a job interview at Prince Personnel Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss your previous experiences. Think about specific examples where you resolved issues or handled complaints effectively, as this will show your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understand their values and how they handle customer support. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your proficiency in Microsoft Office, especially Excel. You might even want to mention any experience you have with CRM systems or case management tools.
✨Prepare for Scenario Questions
Anticipate questions that ask how you would handle specific customer scenarios. Practise articulating your thought process clearly, focusing on how you would acknowledge, resolve, or escalate issues while maintaining professionalism.
