At a Glance
- Tasks: Support customers in-store, manage enquiries, and assist with marketing.
- Company: Join a prestigious client in a friendly, rural setting near Shrewsbury.
- Benefits: Enjoy a competitive salary and a Monday to Friday work schedule.
- Other info: Own transport required due to rural location; great opportunity for personal growth.
- Why this job: Perfect for those who love helping others and thrive in a dynamic environment.
- Qualifications: Polite, well-presented, and ready to provide excellent customer service.
Rural location near Shrewsbury
Permanent
£25,000
Monday - Friday 9am - 5pm
We are working with a successful and prestigious client who is looking for a Customer Service Assistant to support in store. Dealing with small volumes of public visitors, your main role will be to support with answering telephones, reading and responding to email enquiries and generally supporting in the showroom where required.
Responsibilities and duties will include, but not limited to:
- Dealing with all phone calls & enquiries
- Managing the company mailbox and responding to customer enquiries in a professional and polite manner
- Monitoring the shop floor when the manager is out of the store
- Serving customers who visit the store and giving advice and guidance on products
- Giving quotations / estimates on products
- Updating company social media and assisting with the marketing strategy
- Opening up or closing/locking up showroom when required
- Generally supporting the store and ensuring everything is tidy and well presented
Skills and Experience
This role would suit someone who is polite and conscientious, well-presented and likes to give an excellent level of service. You must be comfortable working in a fairly quiet working environment at times however be ready and confident as soon as it gets busy. Due to the rural location, you must have your own transport.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26993C
Customer Service Assistant in Wem employer: Prince Personnel Limited
Join a prestigious company as a Customer Service Assistant in a serene rural location near Shrewsbury, where you will enjoy a supportive work culture that values excellent service and employee growth. With a competitive salary of £25,000 and a Monday to Friday schedule, this role offers a perfect balance of professional development and personal well-being, all while being part of a team that prioritises inclusivity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Wem
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prince Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prince Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Wem
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prince Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Prince Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prince Personnel Limited!
How to prepare for a job interview at Prince Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
