Quality Systems Specialist Telford Permanent Up to circa £45,000 per annum (doe) Monday to Friday – Days Prince are supporting a successful manufacturing business in the recruitment of a Quality Systems Specialist to take ownership of their Quality Management System (QMS) and customer complaints process. This is a varied role, split between managing customer quality concerns and maintaining a robust, audit-ready quality management system. Working within an ISO 9001-certified environment, you will investigate customer complaints, drive corrective actions, coordinate internal audits and lead preparations for external audits. Experience within a BRCGS-regulated manufacturing environment would be highly advantageous. This opportunity would suit an experienced Quality Coordinator, Quality Systems Coordinator, Quality Specialist or Quality Engineer looking for a broad quality and compliance role with significant autonomy and visibility across the business. As the Quality Systems Specialist you will be responsible for: * Managing the end-to-end customer complaints process, ensuring concerns are logged, investigated and resolved effectively * Raising customer complaints, non-conformances and corrective actions within the Quality Management System * Conducting root cause investigations and driving effective corrective and preventative actions (CAPA) * Liaising directly with customers and undertaking customer site visits where required to understand quality issues and agree resolutions * Maintaining and developing the ISO 9001 Quality Management System * Controlling quality documentation, procedures, work instructions and quality records * Planning, coordinating and conducting internal audits across the business * Preparing the business for external audits and ensuring ongoing compliance with quality standards * Hosting external auditors and confidently responding to audit queries relating to processes, procedures and quality documentation * Monitoring quality performance and identifying opportunities for continuous improvement * Working closely with operational teams to improve quality standards and reduce recurring issues Skills and Experience required: * Previous quality systems or quality assurance experience within a manufacturing environment * Strong working knowledge of ISO 9001 and practical experience maintaining a compliant Quality Management System within a manufacturing environment * Proven experience preparing for and hosting external audits * Experience responding to auditor queries and presenting quality documentation and evidence * Experience managing customer complaints, non-conformances and CAPA activities * Strong understanding of root cause analysis and continuous improvement methodologies * Experience planning and conducting internal audits * Excellent communication skills with the confidence to engage directly with customers and auditors * Experience within a BRCGS-certified manufacturing environment would be advantageous but not essential * Internal Auditor or Lead Auditor qualification would be beneficial The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: AA27150
Quality Systems Specialist in Telford employer: Prince Personnel Limited
Join a dynamic and growing commercial business in South Shropshire, where your role as a Key Accounts Administrator will be pivotal in enhancing customer experiences. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering competitive salaries and a collaborative environment that values each team member's contributions.
