At a Glance
- Tasks: Handle customer inquiries via phone and email while supporting office operations.
- Company: Join a prestigious company in Shrewsbury with a focus on customer service.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Other info: Home-based position with a friendly and inclusive workplace culture.
- Why this job: Kickstart your career in a role that offers growth and learning opportunities.
- Qualifications: Excellent customer service skills and a willingness to learn.
The predicted salary is between 25500 - 26600 £ per year.
Customer Services Administrator Shrewsbury£25,500 Rising to £26,600 after probation Permanent Monday to Friday 9am 5.30pm We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury.
The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails.
Your responsibilities will be: Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office.
To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.
To maintain and update the diary of appointments for the Department Manager or Branch Manager and team managers, inspection checklists, notes of client meetings.
Under the direction of the individual Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager.
To be courteous and professional in all dealing with clients, customers, contractors and general public To be punctual at all times and ensure that you are dressed in accordance with the Dress Code To be an active team member; Requirements To be considered for this excellent opportunity, we are looking for a bright and enthusiastic individual who has excellent customer service skills.
Working in a professional service environment, we need someone who is keen to learn and support colleagues and clients to the highest of standards.
Whilst some people enjoy working in this specific role, this can be an excellent entry point into the business where you can undertake specific qualifications that can help you progress into higher level roles in the business.
This client is usually open to paying for these qualifications to help you grown further in the company.
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce.
Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.
Prince Personnel specialise in commercial, accounts and finance and technical recruitment.
Customer Service Administrator - Home-based in Sutton employer: Prince Personnel Limited
At Prince Personnel Limited, we pride ourselves on being an excellent employer that values innovation and employee development. Our collaborative work culture fosters growth through hands-on experience in advanced automated systems, while our Shrewsbury location offers a supportive community and opportunities for international travel. With competitive compensation and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Home-based in Sutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prince Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prince Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Home-based in Sutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prince Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Prince Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prince Personnel Limited!
How to prepare for a job interview at Prince Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
