Key Accounts Administrator in Stockton-on-Tees

We are looking for a Key Accounts Administrator to join a growing commercial business and play a central role in delivering an excellent customer experience. This is a varied, hands-on role that sits across customer service, sales support and operational coordination. You will be involved throughout the customer journey, from the initial enquiry and quotation through to delivery and aftersales support. You will work closely with sales, operations and account management colleagues, developing a strong understanding of customers, products and internal processes. For the right person, there is a clear opportunity to develop into a Key Accounts Manager role over time. You will be responsible for keeping customer projects moving smoothly and ensuring that customers receive clear, professional and reliable support throughout.

Key Responsibilities

• Quoting: Prepare customer quotations and proactively follow up enquiries.
• Specifications: Produce accurate specification documents for bespoke projects.
• Purchasing: Place and track supplier orders, ensuring requirements are met and projects stay on schedule.
• Scheduling: Coordinate work with operational teams, balancing customer requirements with available capacity.
• Customer liaison: Act as a reliable and friendly point of contact, keeping customers informed and managing expectations.
• Supplier liaison: Build effective supplier relationships and resolve issues quickly when they arise.
• Aftersales: Handle customer queries and warranty matters, maintaining a high standard of service after completion.
• Problem solving: Identify potential issues early and take action before they affect the customer or project.
• Administration: Maintain accurate records, information and documentation across multiple live projects.

No two days will be quite the same. You will be the person helping to connect what the customer needs with what the wider business is delivering.

What we are looking for

We are looking for someone who is organised, commercially aware and enjoys working in a role where customer contact and operational coordination go hand in hand. You will ideally have:

• Experience in customer service, sales support, account management or administration, preferably in a role involving both customers and operational coordination.
• Strong organisational skills and the ability to manage your own workload and priorities.
• Good numerical and attention-to-detail skills, particularly when preparing quotations and specifications.
• Clear and confident communication skills, both written and verbal.
• A natural curiosity and a practical approach to solving problems.
• The resilience and composure to manage several live projects at once.
• Good working knowledge of standard office software, including Excel and Outlook.
• Experience with CRM or quoting systems would be advantageous but is not essential.

Why Join?

This is an opportunity to join a growing business in a role with genuine variety, responsibility and progression. You will have the opportunity to build strong relationships with customers and suppliers, develop your commercial and operational knowledge, and take increasing ownership of key accounts as your experience grows. If you are someone who enjoys being organised, solving problems, looking after customers and seeing projects through from start to finish, we would like to hear from you.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we are able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you are seeking a new permanent position, temporary assignment or contract you will find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.