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- Tasks: Join a dynamic team as a Sales Administrator, processing orders and ensuring top-notch customer service.
- Company: Prince Personnel is a leading employment agency in Telford, specialising in commercial and technical recruitment.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Be part of a fast-paced team that values quality service and offers growth opportunities.
- Qualifications: Previous experience in customer service or sales admin, strong communication skills, and proficiency in Microsoft Office.
- Other info: We promote an inclusive recruitment process and welcome applicants from diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Sales Administrator
Near Bridgnorth
Permanent
Monday Friday, 8.30 am 5 pm
Salary £25,000 – £30,000 depending on experience
We are seeking a highly organised and customer-focused Sales Administrator to join our client in their busy sales office. This is a key role supporting a growing global customer base, working both independently and as part of a collaborative team to deliver exceptional service.
The successful candidate will be a skilled administrator with excellent communication skills, strong attention to detail, a confident telephone manner, and a proactive approach to identifying cross-selling and up-selling opportunities. This role will have a focus on the export orders, and you will be responsible for coordinating any customs documentation to ensure goods can be sent out without any delays or complications.
Key Responsibilities
- Professionally process sales orders received via email, EDI, phone, web, and other channels
- Administer Amazon orders and provide administrative support on the platform
- Handling customs and export documents
- Liaise with third parties including freight companies and other external organisations
- Respond to customer service enquiries via email and telephone
- Provide high-quality advice and support on Company and Brand products
- Maintain and update customer records in line with internal processes and GDPR
- Work closely with the sales team to support order inputting and account communication
- Liaise with production and despatch to ensure smooth customer communication
- Liaise with accounts on matters such as opening accounts and telephone orders
- Provide administrative support to external sales agents
- Record and respond to Customer Concern Reports (CCRs)
- Investigate pricing queries proactively and resolve issues efficiently
- Complete bespoke requirement forms and liaise with the Operations Manager
- Manage workload independently while supporting wider team priorities
- Carry out general administrative tasks including email management, auditing, post, and meetings
- Adapt to changing systems and assist with wider business needs, including stock takes
Key Skills and Experience
- Proven experience in an administrative or sales support role
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- High level of accuracy and attention to detail
- Ability to work independently and collaboratively within a team
- Strong organisational skills and adaptability in a fast-paced environment
- Experience of dealing with any Customs / Export documentations would be an advantage but not mandatory as training can be given.
Youll be joining a dynamic and growing business where your contribution truly matters. This role offers variety, responsibility, and the opportunity to develop within a supportive team environment.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we\’re able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you\’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.
Reference: DE26809
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with SAP or similar CRM systems before applying. If you can demonstrate your knowledge of these systems during the interview, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being able to showcase your proficiency in these tools can set you apart from other candidates, as they are essential for the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or processed orders in previous roles. This will help you illustrate your experience and problem-solving skills during the interview.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since you'll be liaising with various teams and customers, being able to convey information clearly and confidently is crucial for this position.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales administration. Emphasise your familiarity with order processing systems and any experience with SAP or similar CRM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to work under pressure. Mention specific examples of how you've maintained high standards of service in previous roles.
Highlight Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure you demonstrate these skills in your application. Use clear and concise language, and consider including examples of successful customer interactions.
Follow Application Instructions: Pay close attention to the application process outlined by the agency. Ensure you submit all required documents and mention any accessibility adjustments you may need as early as possible.
How to prepare for a job interview at Prince Personnel Limited
✨Know Your Systems
Familiarise yourself with SAP or similar CRM systems before the interview. Being able to discuss your experience with these tools will show that you are prepared and understand the technical aspects of the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer orders or complaints. Highlighting your ability to maintain high service standards will resonate well with the interviewers.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Providing specific examples of how you've kept records up to date or managed multiple responsibilities will be beneficial.
✨Communicate Effectively
Practice your verbal and written communication skills. Since the role involves liaising with various teams and customers, demonstrating your ability to communicate clearly and confidently will be key during the interview.
