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- Tasks: Join our team to process client orders and manage customer documentation efficiently.
- Company: Prince Personnel is a dedicated employment agency focused on connecting talent with great opportunities.
- Benefits: Enjoy 25 days of holiday plus bank holidays, and a Monday to Friday work schedule.
- Why this job: This role offers a chance to thrive in a fast-paced environment while enhancing your customer service skills.
- Qualifications: Previous experience in a busy setting, strong IT skills, and excellent communication abilities are essential.
- Other info: We prioritize diversity and inclusivity in our hiring process, ensuring accessibility for all applicants.
The predicted salary is between 15000 - 35000 £ per year.
Customer Service Specialist Telford Permanent Up to £25,000, 25 days holidays + Bank holidays Monday to Friday 8.30am 5pm Our client, a manufacturing company are looking to recruit a Customer Service Advisor to join their organisation to support with the timely and efficient processing of orders from clients ensuring all related documentation is complete. Based within a busy Customer Service department you will be responsible for: Receive and process orders from clients File applications for the selection of goods in the warehouse Process customer documentation, ensuring orders are fulfilled and the customer database is kept up to date Send information letters to the clients Arrange, sort and archive shipping documents in a timely and proper manner; amend the documents for shipment in due time (in cases of return, defective goods, re-sorting, incorrect prices, etc.) Issue invoices for payment in due time (including via EDI) Customer visits when required to liaise with customer supply chain Produce reports as defined and required Skills and Experience To be considered for this exciting job you will have previous experience of working within a fast-paced environment. You must have excellent customer services skill, be IT literate with the ability to manipulate data and produce reports using Excel.In addition, you should enjoy communicating with people at all levels, have excellent organisation skills and enjoy working to deadlines The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. Reference: DE26364 JBRP1_UKTJ
Prince Personnel Limited | Customer Service Specialist employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prince Personnel Limited | Customer Service Specialist
✨Tip Number 1
Make sure to familiarize yourself with the specific products and services offered by the manufacturing company. Understanding their offerings will help you communicate effectively with clients and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your Excel skills, especially in data manipulation and report generation. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare for potential customer service scenarios that may come up during the interview. Think about how you would handle difficult situations or complaints, as this will highlight your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Prince Personnel Limited | Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as IT literacy and data manipulation using Excel.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer orders or documentation in previous roles.
Highlight Communication Skills: Emphasize your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members to resolve issues or improve processes.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Prince Personnel Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled challenging situations and ensured customer satisfaction.
✨Demonstrate Your IT Proficiency
Since the role requires being IT literate, be prepared to discuss your experience with data manipulation and report generation using Excel. You might even want to bring examples of reports you've created in the past.
✨Emphasize Your Organizational Skills
The job involves processing orders and managing documentation efficiently. Talk about your organizational strategies and how you prioritize tasks to meet deadlines in a fast-paced environment.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
