At a Glance
- Tasks: Support global customers by scheduling engineers and managing enquiries.
- Company: Join a prominent business in Telford with a focus on customer service.
- Benefits: Enjoy a competitive salary, 33 days leave, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and learning.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and experience in customer support are preferred.
The predicted salary is between 28000 - 30000 € per year.
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
Telford
Permanent
£28,000 - £30,000 Per annum, 33 days annual leave inclusive of Bank Holidays
Monday to Friday 37.5 hours per week
Prince Personnel are working with a prominent business that is based in Telford who are looking for a Customer Support Administrator to join them on a permanent basis. The Customer Support Administrator will be responsible for providing a professional and proficient service to their global customer base by supporting with the effective scheduling of engineer & installers diaries, and all associated tasks to ensure work is completed as arranged.
Duties will involve:
- Customer Support department interface for customer enquiries.
- Maintain accurate and up to date paper and computerised customer files.
- Processing of all customer enquiries, including generating quotations, processing orders and dispatch of goods.
- Generating and issuing recommended system spares quotations.
- Assist in the provision of performance accounting reports for quotations, orders, services.
- Assist in arranging all scheduled and non-scheduled service visits and installations worldwide.
- Assist in scheduling internal resources, including customer support, engineering and manufacturing.
- Organise travel arrangements for engineers.
The ideal candidate will have:
- Advanced written and verbal communication skills.
- Good working knowledge of MS Outlook, Excel.
- Attention to detail and accuracy.
- Advanced organisation skills.
- Developed IT competence.
- Experience / exposure to a customer support role is desirable.
- Confident, positive and energetic disposition.
- Keen to accept responsibility and accountability.
- Self-driven for continued learning and development.
The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us: Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26915
Customer Support Administrator in Newport employer: Prince Personnel Limited
Join a dynamic team in Telford as a Customer Support Administrator, where you will enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, 33 days of annual leave, and a commitment to diversity and inclusion, this company offers a rewarding environment for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Newport
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Support Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to customer support. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your tech skills! Make sure you're familiar with MS Outlook and Excel, as these are key tools for the role. If you can demonstrate your proficiency during the interview, it’ll definitely give you an edge.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about the role and keen to join our team at Prince Personnel.
We think you need these skills to ace Customer Support Administrator in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your relevant experience and skills, especially in customer support and organisation, to show us you're the perfect fit!
Show Off Your Communication Skills:Since advanced written and verbal communication skills are key for this role, use your application to demonstrate these abilities. Keep your language clear and professional, and don’t forget to proofread for any typos!
Be Detail-Oriented:Attention to detail is crucial in this position. When filling out your application, ensure all information is accurate and complete. This will reflect your ability to maintain precise customer files and manage schedules effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Prince Personnel Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Administrator role. Familiarise yourself with the key responsibilities like scheduling engineers and processing customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since advanced written and verbal communication skills are crucial for this role, prepare to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've effectively communicated with customers in past roles.
✨Highlight Your Organisational Skills
The job requires excellent organisation skills, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially if they relate to scheduling or managing customer files.
✨Be Ready to Discuss IT Competence
With a good working knowledge of MS Outlook and Excel being essential, brush up on these applications before your interview. Be prepared to talk about how you've used them in previous roles, perhaps in generating reports or managing data, to showcase your IT competence.
