At a Glance
- Tasks: Be the friendly voice for customers, handling queries and ensuring satisfaction.
- Company: Join a well-established business known for its customer-focused approach.
- Benefits: Enjoy a competitive salary, supportive team environment, and career growth.
- Other info: Dynamic workplace with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25549 - 31227 £ per year.
Customer Service Assistant Newport, Shropshire Permanent Monday to Friday, 7am – 4pm £28,500 Our client is a well-established and growing business with a strong reputation within its sector.
With a large operational workforce and a customer-focused approach, they pride themselves on delivering a high-quality service and building long-term relationships with customers.
The business offers a supportive team environment where excellent communication, collaboration and customer service are at the heart of everything they do.
Key Duties & Responsibilities: Acting as a first point of contact for customers via telephone and email.
Handling inbound and outbound customer communications in a professional and timely manner.
Providing customers with updates on deliveries, lead times and available service options.
Resolving customer queries and issues, ensuring a positive outcome and high levels of satisfaction.
Liaising with operational teams to ensure the smooth delivery of services.
Coordinating communication between customers and internal departments.
Updating internal systems and databases with accurate and relevant information.
Monitoring recurring customer issues and escalating concerns where appropriate.
Producing and maintaining KPI information and service-related reports.
Contributing to a collaborative team environment focused on delivering excellent customer service.
Skills & Experience: We're looking for a confident and customer-focused individual with previous customer service or administrative experience.
You will be an excellent communicator, comfortable building relationships over the phone and via email, and able to manage a varied workload in a fast-paced environment.
Strong organisational skills, attention to detail and good IT skills are essential, along with a proactive approach and a genuine commitment to delivering outstanding customer service.
The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce.
We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you
if we're able to progress with your application within 72 working hours .
If you do not hear from us within this time your details won't be retained.
So, if you're not successful on this occasion, do continue to respond to future roles we advertise.
In the meantime, all good wishes and continued success with your search for employment.
About Us Prince Personnel are an employment agency working on behalf of our client.
Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with.
Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.
Prince Personnel specialise in commercial, accounts and finance and technical recruitment.
With the best jobs around we are an independent agency working hard for you.
Reference: DE27080
TPBN1_UKTJ
Locations
Customer Service Assistant in Newport, Wales employer: Prince Personnel Limited
Join a dynamic and growing commercial business in South Shropshire, where your role as a Key Accounts Administrator will be pivotal in enhancing customer experiences. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering competitive salaries and a collaborative environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prince Personnel Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prince Personnel Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prince Personnel Limited:Your cover letter is your chance to shine! Tell us why you want to work at Prince Personnel Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prince Personnel Limited!
How to prepare for a job interview at Prince Personnel Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
