At a Glance
- Tasks: Support the Commercial team with admin, customer insights, and product analysis.
- Company: Join a friendly and supportive team at a dynamic employment agency.
- Benefits: Flexible part-time hours, ongoing training, and opportunities for growth.
- Other info: Enjoy a collaborative environment with exciting commercial projects.
- Why this job: Make a real impact while developing your organisational and analytical skills.
- Qualifications: Strong communication, organisational skills, and experience in customer support.
The predicted salary is between 13 - 13 £ per hour.
We are looking for an organised, proactive and analytical Customer Support Assistant to join our busy Commercial team on a part-time, job-share basis. This is a varied role that combines administration, customer support, product analysis and project coordination. Working closely with colleagues across several departments, you'll help deliver valuable customer insights, support product development activities and provide high-quality analysis to assist business decision-making. If you're highly organised, enjoy working with data and have excellent attention to detail, this could be the perfect opportunity.
Key Responsibilities
- Provide administrative support to the Commercial team, including printing, binding, packing and posting documents.
- Assist with the development of new and existing products by working alongside internal teams.
- Maintain and update internal systems accurately.
- Prepare customer, product and market analysis, including competitor information where required.
- Support commercial projects and business initiatives.
- Carry out regular store visits to monitor products and market activity.
- Conduct product testing and record findings.
- Collate, analyse and present sales data to identify trends and opportunities.
- Produce professional presentations and reports to support customer meetings and commercial activities.
Skills and Experience
- Excellent written and verbal communication skills.
- Previous experience supporting internal and external customers.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach and the ability to work independently.
- Excellent Microsoft Office skills, particularly Excel, Word and PowerPoint.
- Strong analytical skills and a keen eye for detail.
- A collaborative approach and the ability to work effectively as part of a team.
- A full UK driving licence.
Desirable
- Previous experience within a commercial, marketing, product development or customer support role.
- Experience working within a fast-paced consumer goods or manufacturing environment.
What We Offer
- A varied and interesting part-time role within a supportive team.
- Flexible working pattern across two days.
- Opportunities to contribute to exciting commercial projects.
- A friendly and collaborative working environment.
- Ongoing training and development.
If you're looking for a part-time role where you can use your organisational, analytical and communication skills to make a real impact, we'd love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Customer Support Assistant Part Time in London employer: Prince Personnel Limited
At Prince Personnel Limited, we pride ourselves on being an excellent employer that values innovation and employee development. Our collaborative work culture fosters growth through hands-on experience in advanced automated systems, while our Shrewsbury location offers a supportive community and opportunities for international travel. With competitive compensation and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant Part Time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Prince Personnel Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Prince Personnel Limited and let us see your personality shine through!
We think you need these skills to ace Customer Support Assistant Part Time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Prince Personnel Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Prince Personnel Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Prince Personnel Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Prince Personnel Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Prince Personnel Limited will surely appreciate.
