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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders with precision.
- Company: Join a respected organisation known for quality and industry leadership in Shrewsbury.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a dynamic role.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great chance to thrive in a stable company with a focus on inclusivity.
The predicted salary is between 23000 - 27000 £ per year.
A fantastic opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team. This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment.
You will be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency.
Key Responsibilities:- Serve as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responses.
- Accurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintained.
- Monitor and manage shared inboxes to ensure timely responses and resolution of queries.
- Support delivery performance by coordinating with logistics and operations teams.
- Escalate service issues appropriately to maintain customer satisfaction and operational continuity.
- Collaborate with sales, purchasing, and warehouse teams to resolve order discrepancies and ensure smooth workflow.
- Maintain and update CRM systems and internal databases with accurate records of orders, communications, and transactions.
- Assist with reporting and analysis of service KPIs, identifying areas for improvement.
- Contribute to continuous improvement initiatives within the customer service function.
- Proven experience in customer service, order processing, or sales administration.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Strong communication skills, both written and verbal, with a professional and courteous manner.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Proficient in Microsoft Office and CRM systems.
- A collaborative team player with a proactive approach and commitment to service excellence.
This is a fantastic opportunity for someone looking to grow within a stable and forward-thinking company. If you thrive in a customer-focused environment and enjoy working as part of a close-knit team, we would love to hear from you.
The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we are able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us: Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Customer Service Administrator in London employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with industry professionals and join relevant groups. Engage in discussions and share your insights to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in customer service and order processing, as well as your attention to detail and communication skills. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage multiple tasks and maintain high standards of service. This will help us see how you can contribute to our dynamic team.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively with customers while also being approachable. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application is received promptly and considered without any hiccups. We can’t wait to hear from you!
How to prepare for a job interview at Prince Personnel Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specifics of their customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in the role. Prepare examples from your past experience where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Attention to Detail
As a Customer Service Administrator, accuracy is key. Be ready to discuss how you ensure precision in your work, especially when processing orders or managing data. You could even bring along examples of how you've improved processes in previous roles to highlight your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
