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- Tasks: Manage client relationships and ensure top-notch service while maximizing sales.
- Company: Join B+K-GROUP, a leading family-owned supplier in flexible packaging with a strong global presence.
- Benefits: Enjoy hybrid work options and be part of a dynamic team in a growing company.
- Why this job: This role offers a chance to impact customer satisfaction and work with renowned brands.
- Qualifications: Looking for motivated individuals with strong communication skills and a passion for customer service.
- Other info: Opportunity to grow within a €500m+ company with modern technology and a supportive culture.
Internal Account Manager
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Telford
Permanent
£28,700 + Company Bonus Scheme
Monday to Friday – 37.5 hours per week
We are recruiting for a growing business, based in Telford, who are looking for an experienced Internal Account Manager to join the Internal Sales Team on a permanent basis. You will be maintaining satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business.
The Internal Account Manager will report into the Customer Experience Manager and will act as the interface between the operational aspects of the organisation and the customer with bi-directional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation back to the customer. The quality and timeliness of this information is of the essence to ensure excellent customer service is reached.
Internal Account Manager Duties will include:
* Establish and develop relationships with both new and existing contacts within the allocated customer portfolio to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction.
* Handle purchase orders from inputting orders into the system to updating orders to reflect any changes. General order book maintenance.
* Proactive customer order management, contact customers with order resolution, current shipping information and corrective action on late or problematic orders. Maintain a high level of awareness and responsiveness to customer needs.
* Demonstrate initiative in problem-solving, action any customer complaints quickly and efficiently taking ownership of the issue.
* Manage any product returns in compliance with quality procedures, liaise with transport/warehouse to meet required timescales.
* Generic ‘Sales’ inboxes maintenance.
* Work closely with the External National Account Managers to deliver an excellent customer service. Provide support during new account set up.
* Carry out customer reviews and Support the External National Account Managers to achieve monthly and yearly targets.
* Update and maintain internal systems with relevant information, ensuring data integrity and accessibility for all team members.
* General administrative duties, as necessary to support the wider team.
* Lead by example, promoting the Company’s core values and objectives.
* Understand and adhere to corporate policies and procedures.
Skills and Experience:
* You will have worked within an FMCG business previously.
* You will have demonstratable record of success.
* Experience in forecasting expected orders with clients would be desirable.
* You will have previous experience in building relationships with customers via phone, email or face-to-face.
* Experience and knowledge of commodity driven products and pricing is desirable.
* Knowledge of the UK food industry would be an advantage but is not essential.
* Experience with using CRM systems.
The ideal candidate will have:
* The ability to work in a fast-paced environment to tight deadlines.
* Excellent teamwork
* Ability to communicate in all formats and at all levels with colleagues, managers, and external organisations.
* Organisational skills to prioritise effectively.
* Strong customer service skills
* Self-motivated
* Excellent people skills
* Good IT skills including, Microsoft Office, Excel, Word, PowerPoint, MS Teams
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we\’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you\’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26456
Internal Account Manager employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarize yourself with the packaging industry, especially flexible plastic and laminate packaging. Understanding the products and services offered by B+K-GROUP will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your experience in account management and customer service. Be prepared to share specific examples of how you've successfully managed client relationships and resolved issues to enhance customer satisfaction.
✨Tip Number 3
Research B+K-GROUP's key clients and their industries. Knowing who their major customers are and what challenges they face can give you an edge in demonstrating your understanding of their business needs.
✨Tip Number 4
Prepare to discuss how you can contribute to maximizing sales volume. Think about strategies you've used in the past to drive sales and how you can apply those to support the external sales team at B+K-GROUP.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Internal Account Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in account management or customer service. Provide specific examples of how you've successfully managed client relationships and contributed to sales growth.
Showcase Your Skills: Mention any relevant skills that align with the job requirements, such as communication, negotiation, and problem-solving abilities. Use concrete examples to demonstrate how these skills have helped you in previous roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company and the role. Mention why you are particularly interested in working for B+K-GROUP and how you can contribute to their success.
How to prepare for a job interview at Prince Personnel Limited
✨Understand the Company and Its Products
Before your interview, take some time to research B+K-GROUP and its product offerings. Familiarize yourself with their flexible plastic and laminate packaging solutions, as well as their technical films. This knowledge will help you demonstrate your interest in the company and how you can contribute to their success.
✨Showcase Your Relationship Management Skills
As an Internal Account Manager, your ability to manage and nurture client relationships is crucial. Prepare examples from your past experiences where you successfully built rapport with clients, resolved issues, or improved customer satisfaction. Highlighting these skills will show that you are well-suited for the role.
✨Prepare for Sales-Related Questions
Expect questions related to sales strategies and how you would maximize sales volume. Be ready to discuss your approach to supporting external sales efforts and maintaining operational excellence. Think of specific instances where you achieved sales targets or contributed to a team’s success.
✨Demonstrate Your Teamwork Abilities
The role involves collaboration with various teams, so be prepared to discuss how you work effectively within a team environment. Share examples of successful projects where you collaborated with others, emphasizing your communication skills and ability to support your colleagues.
