Property Portfolio Manager in England

Property Portfolio Manager, Shrewsbury – Salary: £27,500 + Company Car + Mobile + Progression to a higher salary once qualified. Permanent position.

Key Responsibilities

• Manage a portfolio of residential and mixed‑use properties, delivering an exceptional level of customer service to clients, leaseholders and residents.
• Carry out regular site inspections, producing reports and identifying maintenance or compliance requirements.
• Coordinate planned and reactive maintenance, ensuring works are completed to a high standard and within agreed timescales.
• Appoint, manage and monitor contractors, obtaining quotations where required and ensuring all contractors comply with Health & Safety legislation.
• Ensure all properties remain compliant with relevant legislation, including maintaining accurate Health & Safety records, risk assessments and fire safety requirements.
• Prepare and manage annual service charge budgets, working closely with clients and the accounts team throughout the budgeting and year‑end process.
• Monitor expenditure, approve works within agreed authority levels and provide financial updates to clients where required.
• Arrange and attend client, resident and management company meetings, preparing agendas, meeting notes and following up on agreed actions.
• Handle a wide variety of client and resident enquiries, resolving issues professionally and efficiently while maintaining excellent customer relationships.
• Assist with insurance claims and ensure appropriate property and liability insurance arrangements remain in place.
• Support the management of lease compliance issues, working with clients and professional advisers where necessary.
• Coordinate major works projects by liaising with surveyors, contractors and specialist consultants where appropriate.
• Keep accurate property records and ensure all administration is completed in a timely and organised manner.
• Build strong working relationships across your portfolio while identifying opportunities to further develop existing client relationships and support business growth.

About You

To be successful in this role you'll be an organised and proactive individual who enjoys building relationships and providing an outstanding level of customer service.

You'll be comfortable managing multiple priorities, solving problems and making informed decisions while maintaining excellent attention to detail.

You'll also have

• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Confidence dealing with clients, contractors and residents at all levels.
• Good commercial awareness and problem‑solving skills.
• Strong IT, literacy and numeracy skills.
• A full UK driving licence and willingness to travel regularly across your property portfolio.
• What's on Offer

This is an excellent opportunity to join a well‑established organisation that genuinely values customer service and long‑term client relationships.

You'll enjoy a varied role, plenty of autonomy, ongoing professional development and the opportunity to build a successful long‑term career within an established property management business.

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