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For Companies At a Glance
- Tasks: Be the friendly voice for customers, helping them with queries and orders.
- Company: Join a well-established team in Telford with a supportive culture.
- Benefits: Starting salary of £23,950, rising after probation, plus full training.
- Why this job: Make a real difference in customer experiences while enjoying a Monday to Friday schedule.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Opportunities for growth and a friendly team environment await you!
The predicted salary is between 23950 - 24700 £ per year.
We’re currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, you’ll be the first point of contact for customers; whether it’s over the phone or via email/chat. You’ll play a key role in delivering a positive customer experience and making sure every interaction is helpful, efficient, and friendly. Full training and support will be provided. We just need a genuinely passionate customer services champion that is chatty and takes pride in their work.
Key Responsibilities:
- Responding to incoming customer enquiries via telephone, email, and webchat in a professional and approachable manner
- Processing customer orders quickly and accurately, ensuring a smooth and stress-free experience
- Advising customers on the company’s wide range of products and services, helping them find the right solutions
- Investigating and resolving customer queries or complaints with empathy and a focus on first-time resolution
- Taking payments from customers over the telephone and ensuring all data protection rules around card payments are strictly adhered to.
- Updating customer records and managing order-related information using internal systems
- Supporting wider team operations such as website updates, stock queries, and service improvements
- Collaborating with colleagues to ensure service levels and response times are consistently met
- Providing feedback from customers to help improve products and the overall customer journey
- Taking a genuine interest in your customers and building rapport with them to encourage future loyal returning customers
The Ideal Candidate Will Have:
- Excellent verbal and written communication skills
- A friendly, empathetic, and customer-focused attitude
- Good attention to detail and the ability to multitask
- Confidence in using basic IT systems and a willingness to learn new tools
- A proactive and positive approach to problem-solving
- Previous experience with live chat or customer communication platforms (desirable, but not essential)
What’s in it for you?
- Full training provided
- Friendly and supportive team environment
- Monday to Friday schedule – no evenings or weekends!
- Opportunities for growth and development within the business
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Customer Service Advisor employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be a Customer Service Advisor, it's crucial to demonstrate your friendly and approachable attitude. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you resolved customer issues or went above and beyond to help someone. This will highlight your problem-solving skills and customer-focused attitude.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided excellent customer service in the past – we love hearing about your successes!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed to break down your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prince Personnel Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, products, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or a tricky order issue. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are key for this role, be sure to demonstrate these during your interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if needed. This shows your commitment to effective communication.
✨Emphasise Your Empathy
Customer service is all about understanding and helping others. Share examples from your past experiences where you successfully resolved a customer issue with empathy. This will highlight your ability to connect with customers and provide a positive experience.
