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For Companies At a Glance
- Tasks: Join us as a Customer Service Administrator, handling communications and supporting our team.
- Company: We're a thriving company in Shrewsbury, known for our supportive work environment.
- Benefits: Enjoy a competitive pay of £13.50 per hour with potential for longer-term employment.
- Why this job: This role offers valuable experience and the chance to develop your skills in a dynamic setting.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary position, Monday to Friday, from 8:00am to 5:00pm.
Customer Service Administrator
Shrewsbury, Shropshire
Permanent role
Monday Friday (8 am 4.30 pm)
Salary £27,000 – £30,000 depending on experience
An excellent opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team.
This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment. Youll be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency.
Key Responsibilities
- Serve as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responses
- Accurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintained
- Monitor and manage shared inboxes to ensure timely responses and resolution of queries
- Support delivery performance by coordinating with logistics and operations teams
- Escalate service issues appropriately to maintain customer satisfaction and operational continuity
- Collaborate with sales, purchasing, and warehouse teams to resolve order discrepancies and ensure smooth workflow
- Maintain and update CRM systems and internal databases with accurate records of orders, communications, and transactions
- Assist with reporting and analysis of service KPIs, identifying areas for improvement
- Contribute to continuous improvement initiatives within the customer service function
Skills & Experience
- Proven experience in customer service, order processing, or sales administration
- Excellent attention to detail and accuracy in data entry and record keeping
- Strong communication skills, both written and verbal, with a professional and courteous manner
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
- Proficient in Microsoft Office and CRM systems
- A collaborative team player with a proactive approach and commitment to service excellence
This is a fantastic opportunity for someone looking to grow within a stable and forward-thinking company. If you thrive in a customer-focused environment and enjoy working as part of a close-knit team, wed love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we\’re able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you\’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Ref: DE26738
Customer Service Administrator employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their mission and how they operate will help you tailor your approach during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your communication skills. As a Customer Service Administrator, you'll need to show that you can effectively handle inquiries and resolve issues, so think of examples from your past experiences.
✨Tip Number 3
Be ready to discuss your organisational skills. This role requires managing multiple tasks efficiently, so have specific instances where you've successfully juggled responsibilities at hand.
✨Tip Number 4
Show enthusiasm for the role and the industry. Employers appreciate candidates who are genuinely interested in the position and the company, so express your eagerness to contribute positively.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative and customer service experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your communication skills and ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Prince Personnel Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
As a Customer Service Administrator, strong communication skills are essential. Be prepared to discuss how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face interactions.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Think of examples from your previous experience where you successfully managed multiple tasks or projects. Highlighting your ability to stay organised will impress the interviewer.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team, company culture, or the specifics of the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
