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For Companies At a Glance
- Tasks: Manage client relationships and ensure their success with our platform.
- Company: Join a forward-thinking organisation focused on enhancing client experience.
- Benefits: Competitive salary, uncapped OTE, and optional early finish on Fridays.
- Why this job: Shape a new role and make a real impact in a supportive environment.
- Qualifications: Sales or account management experience and strong communication skills.
- Other info: Opportunity for career growth and continuous improvement in a dynamic setting.
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Telford
Permanent
Monday – Friday 37.5 hours a week – optional early finish on a Friday
Circa £30,000 + Uncapped OTE
We’re recruiting for a newly created Client Account Manager role to support the growth of the business by managing the relationships with key business clients. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success.
In this role, you’ll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from post-sale onboarding through to long-term relationship development. You’ll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement.
Key Responsibilities- Client Onboarding & Implementation
- Lead the end-to-end onboarding process for new clients, ensuring a smooth and professional handover from the Sales team.
- Coordinate implementation timelines, system setup, and user access in collaboration with internal teams.
- Deliver tailored onboarding sessions and product walkthroughs to ensure clients are confident using the platform.
- Capture client goals and success criteria to shape a personalised implementation plan.
- Account Management & Relationship Building
- Serve as the primary point of contact for your assigned accounts, building strong, trusted relationships with key stakeholders.
- Conduct regular check-ins and strategic reviews to assess satisfaction, gather feedback, and identify evolving needs.
- Act as a client advocate internally, ensuring their voice is heard across product, support, and development teams.
- Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools.
- Customer Success & Retention
- Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers.
- Provide ongoing support and guidance to help clients maximise the value of the platform and learning content.
- Collaborate with the Learning Development team to align bespoke content with client objectives.
- Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience.
- Growth & Upselling
- Identify opportunities for account expansion through consultative conversations and data-driven insights.
- Promote additional features, services, or content that align with client goals and add measurable value.
- Work closely with the management team to develop growth strategies and revenue forecasts.
- Contribute to the development of case studies and success stories to support marketing and sales efforts.
- Internal Collaboration & Continuous Improvement
- Share client insights and feedback to inform product development and service enhancements.
- Participate in internal planning sessions, masterclasses, and team development activities.
- Support the creation of SOPs, onboarding materials, and client success documentation.
- Stay up to date with industry trends, platform updates, and best practices in account management.
- Previous Sales or Account Management experience.
- Customer-centric communicator with a consultative, solutions-focused approach.
- Organised and proactive project manager who thrives in a fast-paced environment.
- Commercially astute with a strong understanding of value delivery and client ROI.
- Tech-savvy and confident navigating SaaS platforms and CRM tools (e.g., HubSpot).
- Self-starter with a growth mindset and a passion for continuous improvement.
This is a unique opportunity to shape a new role, make a real impact, and grow your career in a supportive and forward-thinking environment. If you’re passionate about building meaningful client relationships and driving long-term success, we’d love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.
Client Account Manager employer: Prince Personnel Limited
Contact Detail:
Prince Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in client management and relationship building.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your customer-centric approach and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in account management and client relationships. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: As a Client Account Manager, strong communication is key. Use your application to demonstrate your customer-centric approach and how you've successfully built relationships in the past. We love seeing examples of how you’ve made clients feel valued!
Be Proactive and Organised: We’re looking for someone who thrives in a fast-paced environment. Highlight your project management skills and any tools you’ve used to stay organised. This will show us that you can handle the demands of the role with ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Prince Personnel Limited
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver value as a Client Account Manager.
✨Showcase Your Communication Skills
As a Client Account Manager, effective communication is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on your consultative approach and ability to advocate for clients internally.
✨Demonstrate Your Tech Savviness
Familiarise yourself with HubSpot and other CRM tools mentioned in the job description. Be ready to discuss how you’ve used technology to enhance client engagement and track account performance in previous roles.
✨Prepare for Growth Conversations
Think about how you can identify upselling opportunities based on client needs. Prepare to discuss strategies you've used to expand accounts and promote additional services that align with client goals.
