Bi-Lingual Sales Administrator
Permanent
Wolverhampton
Circa £30,000 - £35,500 Depending on Experience
Monday to Friday
The Opportunity
We are recruiting for a Sales Administrator to join an established and successful business, supporting its growing customer base and playing an important role in managing customer enquiries and orders from initial contact through to completion.
This is a customer-facing position, offering much more than traditional sales administration. You will act as a key point of contact for your own customers, building relationships, understanding their requirements, responding to enquiries, providing updates and helping resolve any issues along the way. The aim is to take an initial enquiry and develop it into a successful order, coordinating with various internal departments to ensure everything runs smoothly and customers receive the service they expect.
My client has advised they would ideally like someone who speaks multiple languages, where the ideal languages would be German / Dutch, but other languages such as French or Spanish could also be considered.
Key Responsibilities
Act as the day-to-day contact for a portfolio of customers, building strong working relationships and delivering excellent customer service.
Handle incoming enquiries, understand customer requirements and provide information, updates and quotations where required.
Manage the customer journey from initial enquiry through to order placement, production, shipment and delivery.
Prepare and process customer orders, ensuring all specifications, quantities, pricing and delivery requirements are accurately recorded.
Support the end-to-end tender process, coordinating the collection of commercial, technical, operational, quality, sustainability and compliance information from relevant departments.
Assist with the preparation, formatting and timely submission of accurate tender responses and supporting documentation.
Maintain tender records, monitor submission deadlines, track clarification requests and ensure all relevant information is collated.
Work collaboratively with other members of the Sales Administration team to manage shared customer accounts, ensuring continuity of service and consistent communication.
Attend and contribute to customer and internal meetings, providing updates and supporting the coordination of customer requirements.
Liaise closely with internal departments, including Sales, Production, Quality, Logistics and Finance, to coordinate orders and keep everything on track.
Keep customers informed of progress, providing updates on schedules, approvals and delivery timescales.
Coordinate customer approvals, proofs and samples, ensuring these are issued and followed up within agreed timescales.
Proactively identify and resolve any customer queries, delivery delays, discrepancies or quality-related issues.
Arrange transport and shipments, preparing the necessary documentation and ensuring deliveries meet customer requirements.
Support the preparation of sales invoices, maintain accurate records and assist with general commercial administration.
About You
We are keen to speak with candidates who have a strong background in a customer-facing commercial role. This could include:
Sales Administration or Sales Support
Bi-Lingual Sales Administrator employer: Prince Personnel Limited
Join a dynamic and growing commercial business in South Shropshire, where your role as a Key Accounts Administrator will be pivotal in enhancing customer experiences. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering competitive salaries and a collaborative environment that values each team member's contributions.
