At a Glance
- Tasks: Support multiple charity shops, ensuring great customer service and effective stock handling.
- Company: Join The Prince of Wales Hospice, making a real difference in the community.
- Benefits: 27 days annual leave, training opportunities, and staff wellbeing support.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
- Why this job: Be part of a passionate team raising vital funds for patients and families.
- Qualifications: Retail experience, strong customer service skills, and a full driving licence preferred.
The predicted salary is between 28000 - 28000 £ per year.
Location: Across our 10 charity shops within the Five Towns area
Are you a retail professional with a passion for customer service? The Prince of Wales Hospice is looking for a Mobile Shop Supervisor to support our network of 10 retail shops, including our new Superstore in the heart of Pontefract.
At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14‑bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About the Role
In this varied and rewarding role, you’ll be covering for Shop Managers during periods of absence and supporting ongoing operational needs across multiple sites. You’ll help maximise income through great customer service, attractive merchandising and effective stock handling, all while championing our Hospice’s vital work in the community.
To succeed in this role, you will:
- Have retail experience and strong customer service skills
- Be able to merchandise stock effectively and handle donations
- Be friendly, flexible, and able to work independently
- Be willing to work across multiple locations local to the Hospice
- Have a full driving licence and access to your own vehicle (desirable)
- Have a commitment to the Hospice’s values and mission
Why You’ll Love Working With Us
All of our staff felt they make a real difference and are proud to work for the Hospice. 97% of employees said they enjoy working with our team. You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Ongoing learning and development opportunities
- Enhanced sick pay and contributory pension scheme
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on‑site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and two references.
Read more about Mobile Shop Supervisor employer: Prince of Wales Hospice
The Prince of Wales Hospice is an exceptional employer, offering a fulfilling opportunity for retail professionals to make a meaningful impact in the community. With a strong focus on employee wellbeing and development, staff enjoy generous benefits such as 27 days of annual leave, ongoing training, and a supportive work culture that fosters pride in their contributions to palliative care. Join a passionate team dedicated to raising vital funds while enjoying a rewarding career across our vibrant charity shops in the Five Towns area.
StudySmarter Expert Advice🤫
We think this is how you could land Read more about Mobile Shop Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Prince of Wales Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Prince of Wales Hospice!
We think you need these skills to ace Read more about Mobile Shop Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Prince of Wales Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Prince of Wales Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Prince of Wales Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Prince of Wales Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
