At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and maximise sales.
- Company: Join The Prince of Wales Hospice Superstore, making a real difference in your community.
- Benefits: Enjoy 27 days annual leave, enhanced sick pay, and ongoing training opportunities.
- Other info: Flexible hours with a supportive environment and career growth potential.
- Why this job: Be part of a team that raises vital funds for compassionate hospice care.
- Qualifications: Retail experience, strong communication skills, and a proactive leadership approach.
The predicted salary is between 18900 - 23100 £ per year.
Location: The Prince of Wales Hospice Superstore - Pontefract
Hours: 15 hours per week (including some weekend working)
Are you passionate about delivering exceptional customer service, inspiring others and achieving great results? Would you like to use your retail skills to make a real difference in your local community? If so, we'd love to hear from you!
As Shop Supervisor at The Prince of Wales Hospice Superstore, you'll support in delivering an outstanding retail experience, leading our team of staff and volunteers and helping maximise the income that funds compassionate hospice care.
About the Role
As Shop Supervisor, you'll support the Superstore Manager and Deputy Superstore Manager in the smooth day-to-day operation of our busy Pontefract Superstore. You'll take responsibility for supervising the shop floor during your shift, ensuring excellent customer service, maintaining high retail standards and supporting our team of staff and volunteers. Working across all areas of the Superstore, you'll help maximise sales through effective merchandising, efficient stock processing and excellent customer service. You'll also play an important role in creating a safe, welcoming and well-presented shopping environment while ensuring Hospice policies and procedures are followed.
To succeed in this role, you will:
- Have retail experience, ideally in a supervisory role
- Have excellent customer service and communication skills
- Be able to organise, prioritise and work to sales targets
- Process donated stock efficiently and maintain high merchandising standards
- Be flexible, positive and have a proactive approach to team leadership
- Recruit, train and support volunteers
Why You'll Love Working With Us:
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
- You'll become part of a passionate team helping raise vital funds to support patients and families across our community.
- We offer training, support, and a chance to develop your retail career while making a real difference.
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager.
Closing date: Sunday 16th August at 11:59pm
We are conducting interviews throughout the listing and may close applications early. Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.
Shop Supervisor in Pontefract employer: Prince of Wales Hospice
At Prince of Wales Hospice, we pride ourselves on being an excellent employer that values compassion and community spirit. Our retail volunteers play a crucial role in supporting patient care through fundraising efforts, all while enjoying a supportive work culture that fosters personal growth and development. Located in the heart of Pontefract, our charity shop offers a welcoming environment where you can make a meaningful impact alongside like-minded individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Pontefract
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Prince of Wales Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Pontefract
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Prince of Wales Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Prince of Wales Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Prince of Wales Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Prince of Wales Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Prince of Wales Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Prince of Wales Hospice!
