At a Glance
- Tasks: Join our IT team to support and enhance digital services for users.
- Company: The Prince of Wales Hospice, dedicated to providing specialist palliative care.
- Benefits: Enjoy 27 days leave, flexible working, and ongoing training opportunities.
- Other info: Dynamic work environment with a focus on staff wellbeing and career growth.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: CompTIA A+ and N+ certification or relevant IT experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: The Prince of Wales Hospice, WF8 4BG
Hours: 37.5 hours per week
We have an exciting opportunity to join our IT team as an IT and Digital Support Technician. At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14‑bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
About the Role
As IT and Digital Support Technician you will be part of the IT team, working in conjunction with our third‑party IT support provider to help deliver an effective and efficient IT service for all users.
Responsibilities
- Have CompTIA A+ and N+ certification or an IT related Degree/High Diploma (or equivalent industry qualification or experience)
- Ensure IT support requests are managed and communicated effectively and timely, causing minimal disruptions to users
- Maintain, administer and directly support hardware including desktop PCs, laptops, tablets and mobile phones
- Contribute to the development and implementation of IT systems and solutions across the Hospice in both clinical and operational environments
- Have experience of providing application, software, hardware and mobile device support within an IT environment
- Have excellent knowledge of Microsoft Windows operating systems and MS Office/Office 365 suite
- Have excellent communication skills, strong attention to detail and a positive professional approach
Benefits
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Flexible and hybrid working arrangements (where appropriate)
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on‑site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
Please note that we are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.
IT and Digital Support Technician in Pontefract employer: Prince of Wales Hospice
The Prince of Wales Hospice is an exceptional employer, offering a supportive and respectful work environment dedicated to providing specialist palliative care. With flexible working arrangements, generous annual leave, and a strong focus on employee wellbeing and professional development, this role as an IT and Digital Support Technician not only allows you to contribute to meaningful healthcare services but also fosters your growth in the IT field. Located conveniently near Junction 32 of the M62 in Pontefract, the hospice provides a unique opportunity to be part of a compassionate team making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT and Digital Support Technician in Pontefract
✨Tip Number 1
Network like a pro! Reach out to current employees at The Prince of Wales Hospice on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft Windows and Office 365, as well as any relevant IT support scenarios you've handled.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be ready to share examples of how you've effectively communicated with users in past IT support roles. A positive attitude goes a long way!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at The Prince of Wales Hospice.
We think you need these skills to ace IT and Digital Support Technician in Pontefract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT and Digital Support Technician role. Highlight your CompTIA A+ and N+ certifications or any relevant qualifications, and showcase your experience in providing IT support. We want to see how your skills match what we're looking for!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at The Prince of Wales Hospice and how you can contribute to our IT team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your CV, cover letter, or any additional documents, we want to see that you can convey information clearly and professionally.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and the amazing work we do at the Hospice.
How to prepare for a job interview at Prince of Wales Hospice
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and the MS Office/Office 365 suite. Be ready to discuss your experience with hardware support, as well as any specific software applications you've worked with. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since this role involves managing IT support requests, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy.
✨Highlight Your Certifications and Experience
If you have CompTIA A+ or N+ certifications, or an IT-related degree, make sure to mention these early in the conversation. Also, share specific examples from your past roles where you successfully managed IT support requests or contributed to system implementations.
✨Prepare Questions About the Role
Come prepared with questions about the IT team and how they collaborate with third-party providers. This shows your interest in the role and helps you understand how you can contribute to the Hospice's mission. Plus, it gives you a chance to assess if the environment is the right fit for you.
