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- Tasks: Support reception services and assist in People and Culture functions at a caring hospice.
- Company: The Prince of Wales Hospice, dedicated to providing specialist palliative care.
- Benefits: Generous leave, flexible working, wellbeing support, and career development opportunities.
- Other info: Join a supportive team with a focus on employee wellbeing and growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in HR.
- Qualifications: Experience in admin or customer service, strong communication, and IT skills.
The predicted salary is between 24000 - 28000 £ per year.
Location: The Prince of Wales Hospice, WF8 4BG
We are looking for a People and Culture Assistant to join our team and play a key role in supporting both our reception service and People and Culture function. At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.
Responsibilities
This is a varied and hands-on role where you will work closely with our Volunteers Coordinator to maintain a professional and welcoming reception service through the support and organisation of reception volunteers. You will manage rotas, provide guidance and training, and step in to provide reception cover when required (particularly on weekends). Alongside this, you will provide high-quality administrative support across the People and Culture function, ensuring HR systems, records and processes are maintained accurately and confidentially. You will play an important role in supporting both employees and volunteers, helping to create a positive and supportive working environment.
To succeed in this role, you will:
- Have experience in administrative or office-based roles
- Have experience providing customer-facing or reception services
- Be highly organised, with the ability to plan, coordinate and manage rotas effectively
- Have excellent communication skills, with the ability to engage professionally and compassionately with a wide range of people
- Be confident using IT systems, including Microsoft Office and HRIS
- Have strong attention to detail and the ability to manage confidential information appropriately
- Be able to prioritise workload and manage competing demands
- Have a proactive, solutions-focused approach
- Be willing and able to provide hands-on reception cover during weekends
Benefits
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Flexible and hybrid working arrangements (where appropriate)
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Jade Dickinson, People and Culture Manager. We are conducting interviews throughout the listing and may close applications early. Please note that we are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.
People and Culture Assistant employer: Prince of Wales Hospice
Contact Detail:
Prince of Wales Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Assistant
✨Tip Number 1
Get to know the organisation! Research The Prince of Wales Hospice and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to palliative care. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of People and Culture Assistant. Be ready to share specific examples of your organisational skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace People and Culture Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the People and Culture Assistant role. Highlight any admin or customer service experience you have, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting people and culture in a hospice setting. Share specific examples of how you've created positive environments in previous roles.
Showcase Your Organisational Skills: Since this role involves managing rotas and providing reception cover, be sure to mention any relevant experience you have in planning and coordinating schedules. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Prince of Wales Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a People and Culture Assistant. Familiarise yourself with the key tasks like managing rotas and providing reception cover. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves engaging with a variety of people, be prepared to discuss your communication style. Think of examples where you've successfully interacted with customers or colleagues, especially in challenging situations. This will highlight your ability to create a positive environment.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come ready to share specific instances where you've managed multiple tasks or coordinated schedules effectively. Use examples that showcase your attention to detail and proactive approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the support provided for volunteers. This shows your genuine interest in the role and helps you assess if the organisation is the right fit for you.