At a Glance
- Tasks: Provide advanced technical support for a large-scale Inventory Management Ecosystem.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a fast-paced tech landscape.
- Why this job: Make a real impact by solving complex technical challenges in a collaborative environment.
- Qualifications: Experience in L2/L3 support and strong problem-solving skills required.
The predicted salary is between 40000 - 60000 £ per year.
We are looking for an experienced L2/L3 Support Engineer to join our project team, providing Comarch development experience with advanced technical support for a large-scale Inventory Management Ecosystem (IME) based on Comarch.
You will be responsible for triaging, diagnosing, and resolving complex incidents across resource inventory, service orchestration, configuration management, and data integration domains, ensuring platform stability and service continuity for our client operations.
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
L2/L3 Support Engineer in London employer: PRIMUS Global Solutions (PRIMUS UK & Europe)
Join a forward-thinking company that values innovation and technical excellence, offering a collaborative work culture where your contributions as an L2/L3 Support Engineer will directly impact our large-scale Inventory Management Ecosystem. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring you stay at the forefront of technology while enjoying a supportive environment in a prime location that fosters both professional and personal well-being.
Contact Details:
PRIMUS Global Solutions (PRIMUS UK & Europe) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land L2/L3 Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PRIMUS Global Solutions (PRIMUS UK & Europe) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to PRIMUS Global Solutions (PRIMUS UK & Europe)
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We think you need these skills to ace L2/L3 Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PRIMUS Global Solutions (PRIMUS UK & Europe).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PRIMUS Global Solutions (PRIMUS UK & Europe). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PRIMUS Global Solutions (PRIMUS UK & Europe)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
