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- Tasks: Welcome patients and manage appointments using EMIS Web in a friendly GP practice.
- Company: A supportive and busy GP practice in Primrose Hill, dedicated to high-quality patient care.
- Benefits: Gain valuable experience in healthcare while working in a dynamic team environment.
- Other info: Join a compassionate team and enjoy career growth opportunities in healthcare.
- Why this job: Make a difference in patient care and develop your skills in a professional setting.
- Qualifications: Experience with EMIS Web and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are a busy, friendly GP practice committed to delivering high-quality patient care in a supportive team environment. We are currently seeking a motivated and professional Receptionist/Administrator with experience using EMIS Web to join our front-of-house team.
Main duties of the job
- Greeting and assisting patients both in person and over the phone
- Booking, amending and cancelling appointments using EMIS Web
- Handling patient queries efficiently and confidentially
- Processing repeat prescription requests
- Supporting the clinical and administrative team with day-to-day duties
- Maintaining accurate and up-to-date patient records
- Managing incoming and outgoing correspondence
Person Specification
- Previous experience working in a GP surgery or healthcare environment
- Proficient in using EMIS Web
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- A professional, compassionate, and patient-focused approach
- Confidentiality awareness and understanding of data protection (GDPR)
- Knowledge of NHS systems and procedures
- Experience working with EMIS and Docman
- Basic understanding of medical terminology
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in London employer: Primrose Hill Surgery
Contact Detail:
Primrose Hill Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administration. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your EMIS Web skills! Since experience with EMIS Web is a must, be ready to discuss specific instances where you've used it effectively. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience with EMIS Web and any previous roles in a GP practice. We want to see how your background aligns with our needs, so don’t hold back!
Be Personable: Since you'll be greeting patients, let your personality shine through! Use a friendly tone in your application to show us you’re the right fit for our supportive team environment.
Attention to Detail: We love candidates who pay attention to detail. Double-check your application for any typos or errors, and ensure that all your information is accurate and up-to-date.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Primrose Hill Surgery
✨Know Your EMIS Web Inside Out
Since the role requires proficiency in EMIS Web, make sure you brush up on its features and functionalities. Familiarise yourself with common tasks like booking and amending appointments, as well as handling patient queries. Being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, you'll be the first point of contact for patients. Practice articulating how you would greet and assist patients both in person and over the phone. Think of examples from your past experience where you effectively handled difficult situations or queries, as this will highlight your interpersonal skills.
✨Demonstrate Attention to Detail
In a busy GP practice, attention to detail is crucial. Prepare to discuss how you've maintained accurate records or managed correspondence in previous roles. You might even want to bring along examples of how you've successfully multitasked in fast-paced environments, as this will resonate well with the interviewers.
✨Understand Patient Confidentiality
With confidentiality being a key aspect of the role, brush up on GDPR and data protection principles. Be ready to discuss how you would handle sensitive information and ensure patient privacy. This will not only show your understanding of the importance of confidentiality but also your commitment to patient care.