Operations Team Lead (S)

Overview

Primo Brands is a leading branded beverage company in North America focused on healthy hydration. We offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged beverages distributed across more than 150,000 retail outlets.

As an Operations Team Lead, you will be an integral part of our branch frontline leadership team. Candidates must possess highly-developed communication skills and demonstrate strong leadership by leading and influencing through a positive example. Primary responsibilities include overseeing route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance.

Location: Bow, NH

Schedule: Monday – Friday (Saturdays dependent on business needs)

Start Time: Between 6 am – 7 am until workload is completed

Benefits: Medical, prescription, dental, vision, life and disability insurance, 401(k) with match, company discounts, paid vacation, and more!

Responsibilities

Key Responsibilities:

• Manage and oversee all branch operations to ensure efficient day-to-day activities.
• Improve productivity and streamline branch processes to maximize results.
• Support the team with decision-making, communication, problem-solving, conflict management, coaching, training new hires, and upselling techniques.
• Ensure safety by operating vehicles responsibly, completing DOT documentation, following safe work practices, and taking ownership of personal and team safety.
• Assist with daily branch closing activities, driver reviews, and team meetings as needed.
• Lead the team to meet and exceed sales targets through coaching on effective upselling techniques.
• Be available for route coverage and flexible work hours based on business needs.
• Collaborate with the Operational Leader to develop strategies for improved customer service.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Ability to obtain and maintain a Class B CDL license with airbrake endorsement is preferred.
• Clean Motor Vehicle Record (last 3 years) with no major offenses.
• Must be 21 years or older (DOT requirement).
• Leadership or supervisory experience is preferred.
• Experience with Microsoft Word, Excel, Outlook, and Power BI is preferred.

Primo Brands’ portfolio includes billion-dollar brands like Poland Spring and Pure Life, premium brands such as Saratoga and Mountain Valley, regional leaders like Arrowhead, Deer Park, Ice Mountain, Ozarka, and Zephyrhills, as well as Primo Water and Sparkletts, along with flavored and enhanced brands like Splash and AC+ION. Our direct-to-consumer offerings and innovative water dispensers foster consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. With over 11,000 associates, we are committed to providing healthy hydration, fostering a respectful culture, and valuing our community, sustainability, and quality of our water sources for future generations.

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