At a Glance
- Tasks: Build relationships with enterprise customers and drive platform adoption for success.
- Company: Join a high-growth SaaS company trusted by global brands like Airbnb and Spotify.
- Benefits: Competitive salary, equity participation, and enhanced benefits package.
- Other info: Collaborative culture with clear progression opportunities and a focus on impact.
- Why this job: Be part of a rapidly scaling business with innovative AI and data technology.
- Qualifications: 3+ years in Customer Success or Account Management within enterprise SaaS.
The predicted salary is between 70000 - 90000 £ per year.
This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue, Marks & Spencer, and ASOS. Operating at significant scale, it processes billions of transactions each year and enables real-time interactions for hundreds of millions of consumers. Backed by a global organisation of 700+ employees across North America, EMEA, and APAC, the business combines the pace of a high-growth scale-up with the backing and infrastructure of a well-established international company.
Deeply embedded within clients’ technology stacks, it acts as a mission-critical layer for managing and activating customer data — powering everything from acquisition and onboarding through to retention, personalisation, and lifetime value optimisation. The product suite combines best-in-class capabilities across real-time data collection and unification, streaming infrastructure, audience segmentation, and AI-driven personalisation and decisioning.
What sets this apart is the combination of two highly complementary platforms — one focused on customer data infrastructure, the other on ecommerce monetisation and real-time relevance — creating a uniquely powerful, end-to-end solution. Still early in its combined journey, the business is experiencing strong momentum, with growing demand from enterprise customers looking to better leverage data, AI, and personalisation to unlock new revenue opportunities.
Following a recent strategic merger, we have combined best-in-class capabilities across data infrastructure, AI, and ecommerce to create a truly differentiated platform. The business is scaling rapidly, now powering billions of transactions annually and enabling hundreds of millions of customer interactions for some of the world’s most recognisable consumer brands.
This is a unique opportunity to join a company at an inflection point - where product innovation, market demand, and commercial momentum are all accelerating.
Why This Opportunity Stands Out- Operates in the high-growth CDP and data activation market, one of the most in-demand areas in SaaS
- A market-leading platform trusted by global enterprise brands
- Strong product-market fit, with clear ROI for customers (driving revenue, retention, and personalisation at scale)
- Backed by advanced AI and machine learning capabilities, enabling real-time decisioning
- Significant post-merger momentum, unlocking new cross-sell opportunities and accelerating growth
- Exposure to complex, high-value enterprise customers and strategic use cases
As a Senior Customer Success Manager or Customer Success Manager (there are 2 roles), you will own and grow relationships with a portfolio of strategic enterprise customers across EMEA. You will act as a trusted advisor, helping customers unlock the full value of a powerful data platform while driving adoption, expansion, and long-term success. This is a highly commercial CSM role with clear impact on revenue growth.
Key Responsibilities- Build deep, trusted relationships with senior stakeholders across enterprise accounts
- Partner with customers to define and execute data-driven success strategies aligned to business goals
- Drive adoption of the platform by enabling high-impact use cases across marketing, product, and data teams
- Identify and deliver expansion opportunities across products, features, and use cases
- Lead strategic business reviews, demonstrating ROI and aligning on future growth plans
- Collaborate closely with Sales, Solutions, and Product teams to deliver a seamless customer experience
- Act as the voice of the customer internally, influencing product innovation
- 3+ years in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS
- Experience working with large, complex, global customers
- Strong understanding of data, martech, CDPs, or adjacent technical platforms
- Commercially minded with a track record of driving retention and expansion
- Strong stakeholder management, including executive-level engagement
- Ability to translate data and platform capabilities into tangible business outcomes
- Comfortable operating in a fast-paced, high-growth environment
- High retention and expansion across enterprise accounts
- Strong platform adoption and measurable customer outcomes
- Growth in strategic, high-value use cases
- Long-term, trusted partnerships with customers
- High-performance, high-growth environment with strong momentum
- Collaborative, ambitious, and product-focused culture
- Clear progression opportunities in a scaling business
- Strong emphasis on innovation, ownership, and impact
- Competitive salary + bonus
- Equity participation
- Enhanced benefits package
- Opportunity to work with leading global brands
- Exposure to cutting-edge AI and data technology
Senior Customer Success Manager in Slough employer: Primis
Join a dynamic and innovative company that is at the forefront of the Customer Data Platform and eCommerce sector, located in the vibrant city of London. With a collaborative and ambitious work culture, employees benefit from clear progression opportunities, competitive salaries, and equity participation while working with leading global brands and cutting-edge AI technology. This is an exceptional opportunity for those looking to make a significant impact in a high-growth environment, where your contributions directly influence customer success and business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. Show them you mean business!
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it aligns with the role of Senior Customer Success Manager. Highlight your successes in driving retention and expansion to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise SaaS and how you've driven customer success in previous positions. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve driven retention and expansion for your clients. This will help us see the tangible results of your work.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build deep, trusted relationships with our customers, so showing your authentic self will help us gauge if you’re a good fit for our culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Primis
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to enterprise SaaS. Be ready to discuss how you've driven retention and expansion in previous roles, as this will show your understanding of the impact you can have on their business.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with senior stakeholders. Think about specific instances where you’ve influenced decision-making or driven strategic initiatives, as this role requires strong executive-level engagement.
✨Understand Their Product Suite
Familiarise yourself with the company’s product offerings, especially around data infrastructure and eCommerce. Being able to articulate how these products can solve customer pain points will demonstrate your readiness to act as a trusted advisor.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges a customer might face and how you would address them using the platform's capabilities. This will showcase your ability to translate technical features into business outcomes.
