At a Glance
- Tasks: Manage high-revenue global accounts and drive customer success strategies.
- Company: Leading name in Customer Data Platforms with a collaborative culture.
- Benefits: Equity, strong benefits, and a high-performance work environment.
- Other info: London-based role, 2-3 days a week, with excellent career growth opportunities.
- Why this job: Join a dynamic team making a real impact in the MarTech space.
- Qualifications: 5+ years in CSM/AM with experience in enterprise SaaS and data platforms.
The predicted salary is between 80000 - 100000 £ per year.
I'm working exclusively with one of the most recognized names in the Customer Data Platform space on a confidential search. This is a business that needs no introduction to anyone in the data or martech world — hundreds of global consumer brands rely on their platform daily to turn customer data into real-time, personalised experiences at scale. They've recently gone through a significant and high-profile merger that has supercharged both their product and their ambition.
They're hiring a Director level candidate as a CSM for their EMEA book of business — and this is the real deal. Enterprise accounts. C-suite relationships. A platform that genuinely moves the needle for the brands using it.
The role in a nutshell:
- Own a portfolio of strategic, high-revenue global accounts.
- Drive retention and expansion.
- Build exec-level relationships.
- Translate complex customer data strategies into measurable business outcomes.
- Lead QBRs that actually mean something.
- Be the voice of the customer back into Product.
You'll be a strong fit if you have:
- 5+ years in CSM / AM / Solutions Consulting in enterprise SaaS
- A background in CDP, MarTech, data infrastructure, or developer-adjacent platforms
- Proven track record managing large, complex, global accounts
- Comfort operating at senior/exec stakeholder level
- An AI-first mindset — you use the tools, you don't just talk about them
The package includes equity (every employee is a shareholder), strong benefits, and a genuinely collaborative, high-performance culture. London-based (2-3 days a week).
This one won't be on the market long and I'm moving quickly. If it sounds like your world — or you know someone it might suit — drop me a message or email.
We encourage underrepresented talent to apply to all our roles & support accessibility needs.
Principal Customer Success Manager in Slough employer: Primis
As a Principal Customer Success Manager at this leading Customer Data Platform firm in London, you'll join a dynamic and inclusive work culture that prioritises collaboration and high performance. With a strong focus on employee growth, the company offers equity to all staff, ensuring that every team member is invested in the success of the business. This role not only provides the opportunity to work with prestigious global brands but also allows you to make a tangible impact in the fast-evolving MarTech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Primis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Primis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Customer Success Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Primis:Your cover letter is your chance to shine! Tell us why you want to work at Primis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Primis!
How to prepare for a job interview at Primis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
