At a Glance
- Tasks: Manage high-revenue global accounts and drive customer success strategies.
- Company: Leading name in Customer Data Platforms with a collaborative culture.
- Benefits: Equity, strong benefits, and a high-performance work environment.
- Other info: London-based role with flexible working 2-3 days a week.
- Why this job: Join a dynamic team making a real impact in the MarTech space.
- Qualifications: 5+ years in customer success or account management in enterprise SaaS.
The predicted salary is between 80000 - 100000 £ per year.
2-3 days per week in London - please do not apply if you cannot do this. I'm working exclusively with one of the most recognized names in the Customer Data Platform space on a confidential search. This is a business that needs no introduction to anyone in the data or martech world — hundreds of global consumer brands rely on their platform daily to turn customer data into real-time, personalised experiences at scale. They've recently gone through a significant and high-profile merger that has supercharged both their product and their ambition.
The role in a nutshell:
- Own a portfolio of strategic, high-revenue global accounts.
- Drive retention and expansion.
- Build exec-level relationships.
- Translate complex customer data strategies into measurable business outcomes.
- Lead QBRs that actually mean something.
- Be the voice of the customer back into Product.
You'll be a strong fit if you have:
- 5+ years in CSM / AM / Solutions Consulting in enterprise SaaS
- A background in CDP, MarTech, data infrastructure, or developer-adjacent platforms
- Proven track record managing large, complex, global accounts
- Comfort operating at senior/exec stakeholder level
- An AI-first mindset — you use the tools, you don't just talk about them
The package includes equity (every employee is a shareholder), strong benefits, and a genuinely collaborative, high-performance culture. London-based (2-3 days a week). This one won't be on the market long and I'm moving quickly. If it sounds like your world — or you know someone it might suit — drop me a message or email simon@primistalent.com.
We encourage underrepresented talent to apply to all our roles.
Principal Customer Success Manager employer: Primis
Join a leading name in the Customer Data Platform space, where your expertise as a Principal Customer Success Manager will be valued in a dynamic and collaborative environment. With a strong focus on employee growth, equity participation, and a culture that prioritises meaningful relationships and impactful outcomes, this London-based role offers you the chance to work with high-revenue global accounts and shape the future of customer data strategies. Embrace the opportunity to be part of a high-performance team that is driving innovation in the MarTech industry.
