At a Glance
- Tasks: Join a collaborative IT team to support and maintain our tech systems.
- Company: Dynamic organisation focused on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn and develop your skills in a supportive environment.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: Experience in IT support and knowledge of Windows 10 and Office 365.
The predicted salary is between 25000 - 35000 £ per year.
You will be part of a collaborative IT team responsible for maintaining and supporting the organisation’s IT, IS, and telecoms systems. Your day-to-day responsibilities will include providing first-line technical support to approximately 200 users, resolving issues efficiently, maintaining IT systems, and assisting with hardware/software installations and IT projects.
Key Responsibilities
- Provide first-line technical support for hardware, software, and peripheral devices
- Log and manage support requests, keeping users updated on progress and outcomes
- Troubleshoot and resolve issues within established SLAs
- Escalate complex issues appropriately while ensuring continuity of service
- Support account management and ensure adherence to security protocols
- Conduct daily system health checks and address any identified issues
- Assist with installation, setup, and maintenance of IT equipment
- Ensure meeting room IT systems are fully operational
- Monitor and manage inventory of IT peripherals
- Participate in team projects and contribute to process improvements
- Adhere to internal IT policies and procedures
Skills Needed
- Previous experience in an IT support/helpdesk role
- Windows 10, Office 365 (including Teams), Outlook 365
- Understanding of networking fundamentals (TCP/IP, DNS, Active Directory)
- Familiarity with Exchange 365 and Azure AD
- PC/laptop hardware support and build processes
- Basic AD tasks (e.g. user creation, group management)
- Experience using remote and on-premises support tools
- Strong understanding of ITIL principles and service desk processes
Information Technology Support Technician in Manchester employer: Primis
Join a dynamic and supportive IT team where your contributions directly impact the efficiency of our organisation. We offer a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, all while enjoying the benefits of working in a vibrant location that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Primis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Primis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Primis!
✨Direct Apply to Primis
Let's not forget to apply directly through the Primis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Primis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Primis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Primis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
