Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with enterprise customers and drive platform adoption for success.
- Company: Join a high-growth SaaS company trusted by global brands like Airbnb and Spotify.
- Benefits: Competitive salary, equity participation, and enhanced benefits package.
- Other info: Collaborative culture with clear progression opportunities and a focus on impact.
- Why this job: Be part of a rapidly scaling business with innovative AI and data technology.
- Qualifications: 3+ years in Customer Success or Account Management within enterprise SaaS.
The predicted salary is between 70000 - 90000 £ per year.
This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue, Marks & Spencer, and ASOS. Operating at significant scale, it processes billions of transactions each year and enables real-time interactions for hundreds of millions of consumers. Backed by a global organisation of 700+ employees across North America, EMEA, and APAC, the business combines the pace of a high-growth scale-up with the backing and infrastructure of a well-established international company.
The product suite combines best-in-class capabilities across real-time data collection and unification, streaming infrastructure, audience segmentation, and AI-driven personalisation and decisioning. What sets this apart is the combination of two highly complementary platforms — one focused on customer data infrastructure, the other on ecommerce monetisation and real-time relevance — creating a uniquely powerful, end-to-end solution.
This is a unique opportunity to join a company at an inflection point - where product innovation, market demand, and commercial momentum are all accelerating.
Why This Opportunity Stands Out- Operates in the high-growth CDP and data activation market, one of the most in-demand areas in SaaS
- Market-leading platform trusted by global enterprise brands
- Strong product-market fit, with clear ROI for customers (driving revenue, retention, and personalisation at scale)
- Backed by advanced AI and machine learning capabilities, enabling real-time decisioning
- Significant post-merger momentum, unlocking new cross-sell opportunities and accelerating growth
- Exposure to complex, high-value enterprise customers and strategic use cases
As a Senior Customer Success Manager or Customer Success Manager, you will own and grow relationships with a portfolio of strategic enterprise customers across EMEA. You will act as a trusted advisor, helping customers unlock the full value of a powerful data platform while driving adoption, expansion, and long-term success. This is a highly commercial CSM role with clear impact on revenue growth.
Key Responsibilities- Build deep, trusted relationships with senior stakeholders across enterprise accounts
- Partner with customers to define and execute data-driven success strategies aligned to business goals
- Drive adoption of the platform by enabling high-impact use cases across marketing, product, and data teams
- Identify and deliver expansion opportunities across products, features, and use cases
- Lead strategic business reviews, demonstrating ROI and aligning on future growth plans
- Collaborate closely with Sales, Solutions, and Product teams to deliver a seamless customer experience
- Act as the voice of the customer internally, influencing product innovation
- 3+ years in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS
- Experience working with large, complex, global customers
- Strong understanding of data, martech, CDPs, or adjacent technical platforms
- Commercially minded with a track record of driving retention and expansion
- Strong stakeholder management, including executive-level engagement
- Ability to translate data and platform capabilities into tangible business outcomes
- Comfortable operating in a fast-paced, high-growth environment
- High retention and expansion across enterprise accounts
- Strong platform adoption and measurable customer outcomes
- Growth in strategic, high-value use cases
- Long-term, trusted partnerships with customers
- High-performance, high-growth environment with strong momentum
- Collaborative, ambitious, and product-focused culture
- Clear progression opportunities in a scaling business
- Strong emphasis on innovation, ownership, and impact
- Competitive salary + bonus
- Equity participation
- Enhanced benefits package
- Opportunity to work with leading global brands
- Exposure to cutting-edge AI and data technology
Senior Customer Success Manager in London employer: Primis
Contact Detail:
Primis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. We want to show that we’re genuinely interested and ready to contribute to their growth.
✨Tip Number 3
Practice common interview questions, but also be ready for scenario-based ones. We need to demonstrate how our experience aligns with their needs, especially in customer success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise SaaS and how you've driven customer success in previous positions. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you've driven retention and expansion. This will help us see the tangible results of your work!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build deep, trusted relationships with clients, so showing your communication style and approachability is key. Be yourself, and let us know why you're passionate about this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Primis
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics that drive customer success, especially in the SaaS space. Be ready to discuss how you've used data to improve retention and expansion in your previous roles.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built relationships with senior stakeholders. Highlight specific instances where your engagement led to successful outcomes for both the customer and your company.
✨Understand the Product Inside Out
Dive deep into the company's platform and its capabilities. Be prepared to discuss how you would leverage these features to drive adoption and create value for enterprise customers.
✨Demonstrate a Commercial Mindset
Think about how you can align customer goals with business objectives. Prepare to share strategies you've implemented that resulted in measurable ROI for clients, showcasing your ability to think commercially.