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- Tasks: Provide 1st line IT support and resolve user issues in a fast-paced environment.
- Company: Join a dynamic team in a hybrid role based in London.
- Benefits: Contract with potential for extension, competitive pay, and flexible work arrangements.
- Other info: Opportunity for growth and involvement in exciting IT initiatives.
- Why this job: Kickstart your IT career while making a real difference in a supportive team.
- Qualifications: Experience in Windows/Microsoft 365 support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Contract Duration: 3 months (high chance of extension or going perm)
Location: Hybrid/London (3 days onsite)
The Role:
- Provide BAU 1st line IT support, handling tickets and resolving user issues quickly
- Deliver face-to-face and remote support to internal staff in a fast-paced environment
- Carry out daily system checks and support ongoing operational stability
- Troubleshoot hardware, software, and user access issues
- Support laptop, mobile, and basic AV/meeting room setups
- Escalate infrastructure issues to specialist teams where required
- Work independently with minimal onboarding – hit the ground running
- Contribute to small improvements and support wider IT initiatives where possible
Skills Needed:
- Strong Windows / Microsoft 365 support experience (Intune, Azure AD beneficial)
- Proven experience in 1st/2nd line IT support (BAU-focused)
- Experience with ticketing systems and SLA-driven environments
- Good hardware support skills (laptops, peripherals, mobile devices)
- Basic AV / meeting room tech troubleshooting
- Solid problem-solving skills with a proactive approach
- Confident communicator with strong user-facing skills
Information Technology Analyst in London employer: Primis
Contact Detail:
Primis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. We recommend role-playing with a friend or using online resources to simulate ticket resolution. The more you practice, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you’ve tackled tricky IT issues in the past. We want to see your proactive approach in action, so don’t hold back!
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’re always on the lookout for talent, and applying directly can give you an edge. Plus, it’s super easy and straightforward!
We think you need these skills to ace Information Technology Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows and Microsoft 365 expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your problem-solving skills and any relevant experience with ticketing systems to grab our attention.
Show Off Your Communication Skills: Since this role involves face-to-face and remote support, we need to see that you can communicate effectively. Use clear and concise language in your application to demonstrate your user-facing skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primis
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Microsoft 365 support skills. Be ready to discuss your experience with Intune and Azure AD, as these could come up in conversation. Familiarise yourself with common troubleshooting scenarios for hardware and software issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled user access issues or resolved tickets in a fast-paced environment. Highlight your proactive approach to problem-solving, as this is key for the role. Think of specific instances where you improved processes or contributed to IT initiatives.
✨Familiarise Yourself with Ticketing Systems
Since the role involves working in an SLA-driven environment, it’s crucial to understand how ticketing systems operate. Be ready to explain your experience with them and how you prioritise tasks to meet deadlines. This will show that you can hit the ground running.
✨Communicate Confidently
As a confident communicator, practice explaining technical concepts in simple terms. You’ll need to interact with internal staff regularly, so demonstrate your user-facing skills during the interview. Role-play common scenarios to build your confidence.