Customer Success Manager Industry: IT Managed Services / Tech Location : London, UK (Hybrid) We're partnering exclusively with a fast-scaling IT Managed Services Provider that grew 40% last year and recently expanded into Data Platform and AI, including certification as a Claude implementation partner. They're a tight-knit team headquartered in London, and they're now hiring a Senior Customer Success Manager to own some of their most important client relationships. If you thrive at the intersection of technology, commercial strategy, and genuine client partnership, this one's worth a look. Own and grow a portfolio of 20 to 30 key accounts, serving as the trusted point of contact across IT, Security, Data, and AI services Lead onboarding experiences that set clients up for long-term success from day one Deliver regular service reviews and strategic account plans that demonstrate real value Build relationships at senior and C-level, becoming a genuine advisor rather than just an account manager Use Halo CRM and data insights to stay ahead of client needs and flag risks early Collaborate closely with Sales and Technical teams to continuously improve the client experience 5+ years in Customer Success, Account Management, or B2B Sales, ideally within MSP, cloud, or tech environments ~ Confidence engaging with senior stakeholders and comfortable in commercial conversations ~ Strong working knowledge of CRM tools and Microsoft 365 ~ Private health care Hybrid working Pension contributions Flexible working Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. We encourage underrepresented talent to apply to all our roles & support accessibility needs
CSM Manager in London employer: Primis
Join a dynamic and rapidly growing IT Managed Services Provider in London, where you'll be part of a close-knit team dedicated to fostering genuine client partnerships. With competitive salaries, hybrid working options, and a strong focus on employee growth and well-being, this company offers an environment where your contributions directly impact success. Embrace the opportunity to work with cutting-edge technology in a supportive culture that values innovation and collaboration.
