At a Glance
- Tasks: Provide IT support and troubleshoot Microsoft 365 issues for users in Glasgow.
- Company: Dynamic tech company focused on delivering top-notch IT solutions.
- Benefits: Competitive day rate, hands-on experience, and a vibrant office environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Join a supportive team and enhance your tech skills while making a difference.
- Qualifications: Experience in L1/L2 support and strong knowledge of Microsoft 365 required.
The predicted salary is between 30000 - 36000 € per year.
Industry: Information Technology
Contract Duration: 6 Months
Location: Glasgow, 5 days onsite
Day Rate: £140 - £180 (dependant on experience) per day Inside IR35
The Role:
- Provide L1/L2 IT support to end users across the Glasgow office, handling incidents and service requests via ServiceNow
- Build, configure and deploy Microsoft Surface laptops ready for end user use
- Carry out regular floor walks to proactively identify and resolve issues before they escalate
- Act as the primary onsite point of contact for all day-to-day technical support needs
- Troubleshoot Microsoft 365 issues including Teams, Outlook, OneDrive and SharePoint
- Log, update and close tickets accurately within ServiceNow, maintaining clear documentation throughout
- Liaise directly with users at all levels to ensure a high standard of customer service
Skills Needed:
- Proven L1/L2 deskside or onsite IT support experience
- Strong working knowledge of Microsoft 365 - Teams, Outlook, OneDrive, SharePoint
- Hands-on experience building and deploying laptops, ideally Microsoft Surface devices
- Familiarity with ServiceNow or a comparable ITSM ticketing platform
- Strong communication and interpersonal skills, comfortable working with end users at all levels
- Ability to work independently and manage a varied workload in a busy office environment
- Based locally in Glasgow or within easy commuting distance of G2
Research indicates that men will apply to a role when they meet only 50–60% of the requirements, while women and other underrepresented groups often look for a 90–100% match. If this role excites you but you don't tick every single box, please still apply. We'd love to hear from you.
Information Technology Support Engineer employer: Primis
As an employer, we pride ourselves on fostering a collaborative and inclusive work culture that values each team member's contributions. Located in the vibrant city of Glasgow, we offer competitive day rates and opportunities for professional growth within the IT sector, ensuring our employees are equipped with the latest skills and knowledge. Join us to be part of a dynamic team where your expertise in IT support will make a meaningful impact on our operations and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially your L1/L2 support skills and Microsoft 365 knowledge.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you’ve successfully troubleshot issues or improved processes. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your L1/L2 support experience and familiarity with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with users at all levels, make sure your application reflects your strong communication skills. Use clear language and structure to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Teams, Outlook, OneDrive, and SharePoint. Be ready to discuss how you've used these tools in past roles and any troubleshooting you've done.
✨Show Off Your Customer Service Skills
Since this role involves liaising with users at all levels, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues effectively and kept users informed.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ITSM platforms, be prepared to talk about it. If not, do a bit of research on how it works and be ready to explain how you'd approach logging and managing tickets.
✨Demonstrate Proactive Problem Solving
The role requires you to identify and resolve issues before they escalate. Think of examples where you've proactively addressed potential problems in the past, and be ready to share your thought process during the interview.
