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- Tasks: Provide 1st line IT support and resolve user issues in a fast-paced environment.
- Company: Join a dynamic team in a hybrid role based in London.
- Benefits: Contract with potential for extension, competitive pay, and flexible work options.
- Other info: Opportunity for growth and contribution to exciting IT initiatives.
- Why this job: Kickstart your IT career while making a real difference in a supportive team.
- Qualifications: Experience in Windows/Microsoft 365 support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Contract Duration: 3 months (high chance of extension or going perm)
Location: Hybrid/London (3 days onsite)
The Role:
- Provide BAU 1st line IT support, handling tickets and resolving user issues quickly
- Deliver face-to-face and remote support to internal staff in a fast-paced environment
- Carry out daily system checks and support ongoing operational stability
- Troubleshoot hardware, software, and user access issues
- Support laptop, mobile, and basic AV/meeting room setups
- Escalate infrastructure issues to specialist teams where required
- Work independently with minimal onboarding – hit the ground running
- Contribute to small improvements and support wider IT initiatives where possible
Skills Needed:
- Strong Windows / Microsoft 365 support experience (Intune, Azure AD beneficial)
- Proven experience in 1st/2nd line IT support (BAU-focused)
- Experience with ticketing systems and SLA-driven environments
- Good hardware support skills (laptops, peripherals, mobile devices)
- Basic AV / meeting room tech troubleshooting
- Solid problem-solving skills with a proactive approach
- Confident communicator with strong user-facing skills
Information Technology Analyst employer: Primis
Contact Detail:
Primis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd handle specific user issues or troubleshoot hardware problems. Practising these responses will help you feel more confident when it’s showtime!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company’s culture and values – it’ll make you stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude – just what they’re looking for in an IT Analyst!
We think you need these skills to ace Information Technology Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how you've handled user issues and ticketing systems, so don’t hold back on those details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role and how your skills align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT problems in the past. We’re looking for proactive thinkers who can hit the ground running, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Primis
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Microsoft 365 support skills. Be ready to discuss your experience with Intune and Azure AD, as these are beneficial for the role. Prepare to share specific examples of how you've resolved user issues in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your solid problem-solving abilities. Think of scenarios where you’ve tackled hardware or software issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Familiarise Yourself with Ticketing Systems
Since the role involves working in SLA-driven environments, it’s crucial to understand how ticketing systems operate. Be prepared to discuss your experience with them and how you prioritise tasks to ensure timely resolutions. This will show that you can hit the ground running.
✨Communicate Confidently
As a confident communicator, you’ll need to demonstrate your user-facing skills. Practice explaining technical concepts in simple terms, as you’ll be providing support to internal staff. Remember, clear communication is key to resolving issues quickly and effectively.