At a Glance
- Tasks: Provide hands-on IT support and troubleshoot Microsoft 365 issues for users.
- Company: Join Primis, a dynamic company in Glasgow focused on tech solutions.
- Benefits: Gain valuable experience with competitive pay and a supportive team.
- Other info: Onsite role with opportunities to grow your skills in a collaborative environment.
- Why this job: Kickstart your IT career while making a difference for end users daily.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft 365 required.
The predicted salary is between 25000 - 35000 £ per year.
Primis is seeking a 1st/2nd Line Support Engineer for a 6-month contract based in Glasgow, providing L1/L2 IT support to end users.
Responsibilities include:
- Troubleshooting Microsoft 365 issues
- Building and deploying laptops
- Liaising with users for technical support
The ideal candidate has proven experience in desktop support, strong knowledge of Microsoft 365, and excellent communication skills. This position requires onsite presence five days a week.
Onsite IT Support Engineer – 1st/2nd Line (Glasgow) employer: Primis
At Primis, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Glasgow team enjoys comprehensive benefits, including professional development opportunities and a supportive environment that encourages growth in IT skills. Join us to be part of a forward-thinking company where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer – 1st/2nd Line (Glasgow)
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Glasgow to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, consider creating a small project or presentation that highlights your troubleshooting abilities. Bring it along to interviews to demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common IT support scenarios and how you’d handle them. This will help you feel more confident when discussing your problem-solving skills with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Onsite IT Support Engineer – 1st/2nd Line (Glasgow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop support and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite IT Support Engineer role. Share specific examples of how you've provided L1/L2 support in the past and how you communicate effectively with users.
Show Off Your Communication Skills:Since this role involves liaising with users, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve successfully resolved user issues or explained technical concepts clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Primis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common desktop support issues. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be liaising with users, it's crucial to demonstrate your ability to communicate technical information clearly. Practice explaining complex IT concepts in simple terms, as this will highlight your interpersonal skills during the interview.
✨Prepare for Hands-On Scenarios
Expect some practical questions or scenarios where you might need to troubleshoot a problem on the spot. Familiarise yourself with common issues related to laptop deployment and user support, so you can showcase your hands-on experience effectively.
✨Be Ready to Discuss Your Work Ethic
This role requires onsite presence five days a week, so be prepared to talk about your reliability and commitment to being present. Share examples of how you've managed your time and responsibilities in previous roles to reassure them of your dedication.
