At a Glance
- Tasks: Manage high-revenue global accounts and drive customer success through strategic relationships.
- Company: A leading name in the Customer Data Platform space with a collaborative culture.
- Benefits: Equity, strong benefits, and a high-performance work environment.
- Other info: London-based role, 2-3 days a week, with excellent career growth opportunities.
- Why this job: Join a dynamic team making a real impact in the MarTech industry.
- Qualifications: 5+ years in CSM/AM/Solutions Consulting with enterprise SaaS experience.
The predicted salary is between 80000 - 100000 £ per year.
2-3 days per week in London - please do not apply if you cannot do this. I'm working exclusively with one of the most recognized names in the Customer Data Platform space on a confidential search. This is a business that needs no introduction to anyone in the data or martech world — hundreds of global consumer brands rely on their platform daily to turn customer data into real-time, personalised experiences at scale. They've recently gone through a significant and high-profile merger that has supercharged both their product and their ambition.
They're hiring a Director level candidate as a CSM for their EMEA book of business — and this is the real deal. Enterprise accounts. C-suite relationships. A platform that genuinely moves the needle for the brands using it.
The role in a nutshell:
- Own a portfolio of strategic, high-revenue global accounts.
- Drive retention and expansion.
- Build exec-level relationships.
- Translate complex customer data strategies into measurable business outcomes.
- Lead QBRs that actually mean something.
- Be the voice of the customer back into Product.
You'll be a strong fit if you have:
- 5+ years in CSM / AM / Solutions Consulting in enterprise SaaS
- A background in CDP, MarTech, data infrastructure, or developer-adjacent platforms
- Proven track record managing large, complex, global accounts
- Comfort operating at senior/exec stakeholder level
- An AI-first mindset — you use the tools, you don't just talk about them
The package includes equity (every employee is a shareholder), strong benefits, and a genuinely collaborative, high-performance culture. London-based (2-3 days a week).
This one won't be on the market long and I'm moving quickly. If it sounds like your world — or you know someone it might suit — drop me a message or email simon@primistalent.com.
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Principal Customer Success Manager in City of London employer: Primis
As a Principal Customer Success Manager at this leading Customer Data Platform firm in London, you'll join a dynamic and inclusive work culture that prioritises collaboration and high performance. With a strong focus on employee growth, the company offers equity to all staff, ensuring that every team member is invested in the success of the business. This role not only provides the opportunity to work with prestigious global brands but also allows you to shape customer experiences through innovative data strategies in a thriving environment post-merger.
