At a Glance
- Tasks: Manage key client relationships and ensure their success with IT and AI services.
- Company: Fast-growing IT Managed Services Provider based in London.
- Benefits: Hybrid working, private healthcare, pension contributions, and flexible hours.
- Other info: Encouraging diverse talent to apply and support accessibility needs.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech.
The predicted salary is between 42750 - 52250 £ per year.
We're partnering exclusively with a fast-scaling IT Managed Services Provider that grew 40% last year and recently expanded into Data Platform and AI, including certification as a Claude implementation partner.
They're a tight-knit team headquartered in London, and they're now hiring a Senior Customer Success Manager to own some of their most important client relationships. If you thrive at the intersection of technology, commercial strategy, and genuine client partnership, this one's worth a look.
- Own and grow a portfolio of 20 to 30 key accounts, serving as the trusted point of contact across IT, Security, Data, and AI services
- Lead onboarding experiences that set clients up for long-term success from day one
- Deliver regular service reviews and strategic account plans that demonstrate real value
- Build relationships at senior and C-level, becoming a genuine advisor rather than just an account manager
- Use Halo CRM and data insights to stay ahead of client needs and flag risks early
- Collaborate closely with Sales and Technical teams to continuously improve the client experience
5+ years in Customer Success, Account Management, or B2B Sales, ideally within MSP, cloud, or tech environments
Confidence engaging with senior stakeholders and comfortable in commercial conversations
Strong working knowledge of CRM tools and Microsoft 365
Private health care
Hybrid working
Pension contributions
Flexible working
We encourage underrepresented talent to apply to all our roles & support accessibility needs.
CSM Manager in City of London employer: Primis
Join a dynamic and rapidly growing IT Managed Services Provider in London, where you'll be part of a close-knit team dedicated to fostering genuine client partnerships. With competitive salaries, hybrid working options, and a strong focus on employee growth and well-being, this company offers an environment where your contributions directly impact success. Embrace the opportunity to work with cutting-edge technology in a supportive culture that values innovation and collaboration.
