At a Glance
- Tasks: Drive AI/ML adoption and shape account strategies for top teams.
- Company: Fast-scaling AI observability platform with a global remote-first culture.
- Benefits: Competitive salary, unlimited PTO, wellness days, and professional development.
- Other info: Work with leading AI/ML teams and enjoy generous parental leave.
- Why this job: Join at a pivotal moment in AI observability and make a real impact.
- Qualifications: 3+ years in Customer Success, strong organisational skills, and tech-savvy.
The predicted salary is between 70000 - 90000 £ per year.
We're recruiting for a fast-scaling AI observability & LLM evaluation platform that's redefining how the world's leading AI/ML teams understand and trust the models they ship.
The numbers speak for themselves:
- $70M Series C just closed, $131M raised to date
- Backed by top-tier investors including TCV, Battery Ventures, Foundation Capital, OMERS, and strategic backers like Datadog and PagerDuty
- Built on a foundation of open source — the team maintains a widely-used community observability tool
- Leadership includes former builders of deep learning infrastructure, autonomous drone systems, ridesharing marketplaces, and ad tech at scale
- A genuinely global remote-first culture, with hubs in New York and Berkeley and an active, vocal internal community (from responsible AI panels to their own internal advocacy subgroups)
This is a rare seat at the table: joining a company at the exact inflection point where AI observability is moving from "nice to have" to business-critical infrastructure, and where the Solutions function is being built out to match that growth.
The role
You'll be the trusted partner to some of the most sophisticated AI/ML teams in the world — driving adoption, running QBRs, shaping account strategy, and translating technical capability into measurable business outcomes. You'll own renewals, uncover expansion opportunities, and work hand-in-glove with technical and account teams to keep customers succeeding.
What we're looking for
- 3+ years as a Customer Success Manager in SaaS
- Self-starter, comfortable operating with limited process
- Strong organisational skills across multiple concurrent accounts
- Confident demoing technical products and translating value for non-technical stakeholders
- Bonus: familiarity with AI/ML workflows or GenAI technologies
- Based in or around London — this role requires proximity for EMEA customer engagement
What's on offer
- Highly competitive basic salary & OTE opportunity
- Comprehensive benefits including medical, dental, vision
- Unlimited PTO and a genuinely open vacation policy
- Generous parental leave (up to 12 weeks at 100% salary)
- Professional development and WFH stipends
- Sabbatical leave policy
- Wellness days on top of standard holidays
AI Solutions Manager in Bedford employer: Primis
At Primis, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides unique opportunities for professional growth, with a focus on employee development and a commitment to maintaining a healthy work-life balance. Join us to be part of a forward-thinking team where your contributions will directly influence our data governance strategies and the overall success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land AI Solutions Manager in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Primis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Primis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI Solutions Manager in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Primis:Your cover letter is your chance to shine! Tell us why you want to work at Primis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Primis!
How to prepare for a job interview at Primis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
